Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ummaivan Hussain

Auckland,Pakuranga Heights, Auckland

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 2 years of experience in Menzies Aviation. Customer-oriented Reservation Agent with over 1 years of experience in Tourism Hospitality. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

2
2
years of professional experience

Work History

Checking Agent

Menzies Aviation
05.2022 - 06.2024
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.

Education

Arts -

Lautoka Muslim College
Fiji

Skills

Customer service representative

Languages

Fiji
Full Professional
English
Full Professional

Timeline

Checking Agent

Menzies Aviation
05.2022 - 06.2024

Arts -

Lautoka Muslim College
Ummaivan Hussain