Ummaivan Hussain
Gossamer Drive Pakuranga Heights ,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
OACIS
Auckland, Auckland
06.2024 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded quickly to emergency situations by following appropriate protocols.
- Verified identification documents such as passports or driver's licenses.
- Resolved conflicts between passengers using effective interpersonal skills.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Managed communication between airline personnel and customers in a professional manner.
Customer Service Representative
Menzies
Auckland, Auckland
05.2022 - 05.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Fiji College
Fiji11-2009
Skills
- Passenger assistance
- Travel documentation verification
- Check-in procedures
- Flexible work schedule
Timeline
Customer Service Representative
OACIS
06.2024 - Current
Customer Service Representative
Menzies
05.2022 - 05.2024
High School Diploma -
Fiji College