Unaisi Tivika

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed and implemented sales strategies to increase profits.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Achievement

Highest Outbound and Inbound Agent for the Company

Responsibility

• Serve customer by selling products and meeting customer's needs
• Serve existing accounts, obtain orders and establish new account by planning and organizing daily work schedule
• Submit orders by referring to price and products
• Resolve customers complaints by investigating problems; developing solutions, preparing reports and making recommendations to managements
• Managed customer accounts to secure customer satisfaction and repeat business.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Check identifications of customers to verify age requirements for purchase of alcohol
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Meeting and greeting guests and preparing food and beverages
• Assisted management in maintaining a well-stocked inventory of supplies to ensure seamless daily operations and minimize disruptions due to shortages or discrepancies.
• Checked on needs of each table and retrieved additional items.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
• Built long-lasting relationships with residents.
• Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
• Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.