Unaiza Akram
Dunedin,New Zealand
Summary
Versatile and dynamic professional with extensive experience in customer service and hospitality management, notably at Taco Bell. Excelled in enhancing customer satisfaction through exceptional service and efficient order management. Skilled in food safety and fluent in Urdu, English, and Punjabi, demonstrating strong interpersonal skills and a professional appearance. Proven ability to thrive in fast-paced environments, improving service delivery by 30%.
Overview
2025
2025
years of professional experience
Work History
Back and Front of the House
Taco Bell
, Dunedin
11.2023 - 11.2024
- Greeted customers upon arrival and provided seating arrangements.
- Maintained cleanliness of the restaurant, including tables, chairs, and floors.
- Ensured customer satisfaction by providing prompt service and quality food items.
- Handled cashiering duties such as taking orders and processing payments.
- Assisted with menu item selection by providing knowledgeable recommendations to customers.
- Organized take-out orders for customers in an efficient manner.
- Provided excellent customer service through friendly interactions with guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Stocked service stations with napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Supported serving staff in delivering accurate and well-presented food orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Checkout Operator
Pak n save
Porirua, Wellington
10.2022 - 02.2023
- Greet and assist customers
- Scan and price items
- Bag purchases
- Handle payments and provide change
- Operate cash registers
- Apply discounts and manage returns
- Maintain cleanliness and organization
- Monitor for security and fraud
- Address customer inquiries and complaints
- Balance cash registers and follow store policies
Checkout Operator
Pak n Save
, Porirua
10.2021 - 02.2022
Henna Artist
Volunteer work
, Porirua
- Applied henna tattoos to customers using traditional and modern designs.
- Provided customers with information about aftercare instructions for their henna tattoos.
- Maintained a clean and safe work environment while adhering to health code regulations.
- Created custom designs based on customer requests and preferences.
- Assisted with the setup and breakdown of events requiring henna services.
- Managed social media accounts by posting new artwork and updating followers regularly.
- Organized supplies such as cones, containers, design stencils, glitter powder.
- Educated customers regarding the history of henna art in different cultures.
- Greeted clients warmly upon arrival at events or appointments.
Education
Medicine -
University of Otago
12-2028
NCEA Level 1,2,3 -
Mana Collge
11.2021
Skills
- Trilingual
- Urdu
- English
- Punjabi
- Hospitality management
- Customer service expertise
- Food safety
- Professional appearance
- General front-of-house support
- Menu design
- Menu item recommendations
- Strong interpersonal skills
- Team collaboration
- Building rapport
- Money handling
- Multilingual
- Greeting guests
- Personal hygiene
- Table management
- Seating arrangements
- Order taking
- Payment processing
References
Philippa Grimes, philippa.grimes@pgconsulting.co.nz
Skillsawards
- Trilingual (Urdu, English, Punjabi)
- Essential First Aid Course Certificate
- Certificate of Appreciation (Mitre 10)
Attributes
- Adaptability
- Resilience
- Empathy
- Communication
- Collaboration
- Time Management
- Cultural Sensitivity
- Patience
- Respectful
Timeline
Back and Front of the House
Taco Bell
11.2023 - 11.2024
Checkout Operator
Pak n save
10.2022 - 02.2023
Checkout Operator
Pak n Save
10.2021 - 02.2022
Henna Artist
Volunteer work
Medicine -
University of Otago
NCEA Level 1,2,3 -
Mana Collge
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