Summary
Overview
Work History
Education
Skills
Languages
PERSONAL DETAILS
Affiliations
Accomplishments
Languages
REFERENCES
Timeline
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UNNATI PAI

Riccarton,Christchurch

Summary

Results-oriented professional with extensive experience in integrated marketing communication and client relationship management at Majestic Motel. Led strategic campaigns that boosted guest loyalty, resulting in a 4.5+ star rating. Skilled in content creation and project management, contributing to substantial occupancy growth through data-driven insights and innovative engagement strategies.

Overview

8
8
years of professional experience

Work History

Customer Relations & Property Manager

Colombo Lodge Motel
Sydneham, Christchurch
04.2024 - Current
  • Managed all guest touchpoints, achieving consistent high levels of satisfaction and repeat bookings.
  • Resolved escalated guest issues with empathy, enhancing brand reputation and loyalty.
  • Monitored guest reviews across platforms to maintain a 4.5+ star average rating.
  • Oversaw property operations, ensuring compliance with hospitality and safety standards.
  • Conducted regular property audits and implemented preventive maintenance systems, reducing downtimes by 30%.
  • Developed strategic digital communication campaigns, increasing engagement and direct bookings.
  • Analyzed guest data to inform pricing strategies, contributing to year-on-year occupancy growth.
  • Trained a cross-functional team to uphold service standards, fostering accountability and excellence.

PR & Marketing Head

ICE EXHIBITIONS & CONFERENCES
Mumbai, India
05.2023 - 10.2023
  • Content Creation: Crafting compelling written and visual material for brand representation.
  • Marketing Strategy Design: Developing plans to reach target audiences, and drive business growth.
  • Media and Association Relations: Building positive relationships with media and industry associations.
  • Client Public Relations: Managing client communication for satisfaction and needs.
  • ICE EXPO 2023 Website: Curating and designing a user-friendly event platform.

PR & Content Head

HOSPITALITY MINDS
Mumbai, India
09.2022 - 02.2023
  • Content Creation for Projects: Developing tailored written and visual materials for upcoming projects.
  • Social media content: crafting catchy, concise captions, and web banners for brand engagement.
  • Client website content: Curating informative and engaging material for client websites, optimising user experience.

Client Service Representative

STERLING INFOSYSTEMS INC.
Mumbai, India
03.2022 - 06.2022
  • Workshop Participation: Attended customer service workshops for skill enhancement.
  • Database Management: Verified and updated information, ensuring accurate and reliable databases.
  • Client and Candidate Care: Assisted clients in creating secure workplaces and building trusted brands.
  • Pre-employment background checks: Addressed and resolved issues for clients and applicants, ensuring a smooth process.

Public Relations Executive

PRORTON COMMUNICATIONS
Mumbai, India
05.2017 - 11.2019
  • Led in-house PR initiatives for Carnival Cinemas and PVR, orchestrating pre-release promotional activities.
  • Collaborated as PR partners for the Indian drama film 'Phullu' (2017), and managed digital PR for the political crime drama 'Daddy' (2017).
  • Directed PR efforts for the short film 'Sparsh' (2019), showcasing expertise in media relations and brand promotion.
  • Served as the key PR agency lead for Sanghvi Realty's Nisarg, Valley, and Eco-City projects, managing comprehensive PR campaigns.
  • Organized seminars on the Public-Private Partnership (PPP) model for affordable housing initiatives.

Education

Master of Business - Global Management & Marketing

Lincoln University
Lincoln, NZ
07.2025

Masters in Mass Communication - Journalism

The University of Mumbai
Mumbai, India
09.2021

Skills

  • Integrated marketing strategies
  • Campaign analysis
  • Content development
  • Project coordination
  • Digital advertising
  • Media outreach

Languages

  • English
  • Hindi

PERSONAL DETAILS

  • Passport number: V3962630
  • Date of birth: 01/01/97
  • Marital status: married
  • Visa status: post-study work visa (open)3 years)

Affiliations

  • Reading non-fiction and contemporary literature
  • Hiking and nature walks
  • Travel and cultural exploration
  • Creative writing and journaling

Accomplishments

  • Honours with Distinction- Lincoln University
  • Top performer: Guest Service Excellence - consistently maintained good reviews across platforms through exceptional service and relationship management

Languages

English
Full Professional
Hindi
Full Professional

REFERENCES

  • Mr. Jatin Chopra, owner of Colombo Lodge Motel

[Contact details: +91 0274792363

colombolodgechch@gmail.com]

Timeline

Customer Relations & Property Manager

Colombo Lodge Motel
04.2024 - Current

PR & Marketing Head

ICE EXHIBITIONS & CONFERENCES
05.2023 - 10.2023

PR & Content Head

HOSPITALITY MINDS
09.2022 - 02.2023

Client Service Representative

STERLING INFOSYSTEMS INC.
03.2022 - 06.2022

Public Relations Executive

PRORTON COMMUNICATIONS
05.2017 - 11.2019

Master of Business - Global Management & Marketing

Lincoln University

Masters in Mass Communication - Journalism

The University of Mumbai

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UNNATI PAI