UPASANA GUPTA
Manager Retail Store
HAMILTON,WKO
Summary
Customer-focused visionary-thinking Retail Manager with over 9 years of experience in cultivating relationships, creating marketing campaigns, and growing profit channels. Experienced & Self-motivated leader with skills in growing business relations, sales, and generating practical solutions based on consumer demand
I am self-motivated, with a positive attitude and professional approach, Responsible and sincere, and perform well within teams and independently. Professionally Competent and Self-directed. Focused on details in approaching problems. Time management and Target oriented. A quick learner and multitasking
Valued Retail Store Manager with 9 years of experience leading multiple teams and exceeding expectations with a high level of integrity and honesty who keeps the business running smoothly.
Ability to follow through with promises and easily adapt to changes in business needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Centre Representative
Canon Business Services
HAMILTON, Waikato
09.2022 - 02.2023
- Participated in team projects, demonstrating the ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations, and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
RETAIL MANAGER
Smuggler's Liquor Nawton
HAMILTON, Waikato
10.2013 - 04.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered questions about store policies and addressed customer concerns.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created employee schedules to align coverage with forecasted demands.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Freelancer Computer Trainer
Self-employed
LUDHIANA, Punjab
07.2000 - 01.2013
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Ran errands and provided general office support in a professional environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Education
Graduate Diploma in Business Studies Level 7 - Business Management
WINTEC
Hamilton, WKO New Zealand03.2015
Master of Arts - English
PUNJAB UNIVERSITY
CHANDIGARH06.2001
Skills
- Interpersonal Communication
- MS Office
- Problem-Solving
- Organization and Time Management
- Team Building
- Dependable and Responsible
- Attention to Detail
- Data Entry
- Flexible and Adaptable
- Multitasking Abilities
- Training and Development
Certification
- Liquor Manager License
- Class I Full Driving License
Timeline
Service Centre Representative
Canon Business Services
09.2022 - 02.2023
RETAIL MANAGER
Smuggler's Liquor Nawton
10.2013 - 04.2022
Freelancer Computer Trainer
Self-employed
07.2000 - 01.2013
Graduate Diploma in Business Studies Level 7 - Business Management
WINTEC
Master of Arts - English
PUNJAB UNIVERSITY
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