Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Attributes
Hobbies and Interests
Certification
Timeline
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Upkar Singh

Pukekohe

Summary

Experienced in business development, driving growth, fostering partnerships, and identifying market opportunities for revenue generation. Collaborative team player focused on achieving results in dynamic business environments. Skilled in relationship building, market analysis, and project management with expertise in customer engagement, sales, and inventory management in retail settings. Utilizes effective communication and organizational skills to enhance store operations, create positive shopping experiences, and support team success. Results-driven data professional with a keen eye for detail and a passion for uncovering actionable insights. Proven track record of using data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with a strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Development Manager

New World Pukekohe
09.2024 - Current
  • Started working with New World Pukekohe in September 2024 to present, helping organisation grow by identifying new business opportunities, refining and implementing processes to drive efficiency.
  • Coaching department managers to enhance productivity and profitability of the departments.
  • Supporting store owner and store manager in business advancement by reviewing product range, inventory management, improve data quality and usage for department managers.
  • Supporting department managers in delivering excellent retail standards.
  • Coaching department managers on SAP usage.
  • Support food safety team maintaining good safety standards.
  • Support department managers on costing and expenses.
  • Enhance business by encouraging and demonstrating best customer service.
  • Maintaining price integrity in departments.
  • Support range reviews and relays.

Retail Specialist- Fresh

Foodstuffs North Island
08.2018 - 09.2024
  • Employed in this role from August 2018 delivering business strategies to support 30 stores achieve their targets, my role was to investigate and provide support through up-skilling department managers, coaching on financial aspects and data to drive sales and profitability.
  • Guide stores on following and maintaining excellent customer service and retail standards.
  • Ensuring department managers are equipped with knowledge and tools to make sound decision for business and customers needs.
  • Conduct food safety checks to ensure safe food safety standards are in practice.
  • Ensuring stores are compliant with all internal and external regulation of MPI and Commerce Commission.
  • Capture opportunities to grow and improve business.
  • Assist building good connections between stores and suppliers.
  • Ensure departments are running effectively and maintaining profitability.

Seafood Manager

PAK n SAVE Pukekohe
10.2012 - 08.2018
  • Employed at PAK n SAVE Pukekohe in seafood department as an assistant.
  • Nine months later was promoted to assistant manager and within 3 months was further promoted to Department manager role.
  • Served five years as department manager.
  • During this service also worked in various departments to gain more knowledge and understanding about customer needs & behaviour.
  • Also worked in Produce department in absence of Produce manager.
  • Duties entailed buying, stock maintenance, pricing etc.
  • Also worked in Grocery and Butchery to expand my knowledge further in these fields.
  • Working through various departments helped me polish my people skills and understanding different personality types and learning styles.
  • As a department manager my role was to grow department, enhance or exceed set targets and ensure best customer service levels are in practice.
  • Maintain good banner standard, Staff Management and Stock control.
  • Handle Customer Complaints and Manage Food safety Standards.
  • Ensure team’s wellbeing and safety.
  • Staff training-retraining and HR involvement staff hiring and performance.
  • Pricing, Promotions, Maintain and operate SAP on daily basis.

Supermarket Assistant

Super value Supermarket (Pukekohe)
03.2011 - 09.2012
  • This job was my first employment in customer facing environment.
  • During this job my responsibilities were working across fresh and dry goods departments to ensure shelves are well stocked so that customers can feel fresh & appealing shopping experience.
  • Buying, Setup department & Stock Control.
  • Pricing, replenishing shelves and maintain traceability records.
  • Quality check in fresh departments.
  • Operate bench saw and meat packing.

Education

Management Development -

Foodstuffs North Island
01.2018

Basic HR (EMPLOYMENT LAW) - NZ

Foodstuffs North Island
01.2018

PDP (Personal Development Program) -

Foodstuffs North Island
01.2015

NZQA National Certificate Retailing Level 3 -

Foodstuffs North Island
01.2014

Skill 4 work Unit standard 167&168 - Food and safety

Foodstuffs North Island
01.2012

NZQA Diploma Business Management Level 5-6 -

Queen’s Academic Groups New Zealand
01.2011

Secondary & Senior Secondary Education - Commerce

Tagore Model Senior Secondary School
01.2009

International English Language -

University of Cambridge Testing
01.2009

Skills

  • Team collaboration
  • Business development and planning
  • Customer service
  • Territory management
  • Competitive analysis
  • Decision making
  • Team leadership
  • Strategic planning

Accomplishments

  • Collaborated with 30 supermarkets supporting delivering excellent retail standards.
  • Support implementing Environment Sustainable Packaging.
  • Support building and implementing Retail Excellence Guides.
  • Data collection for Country of Origin programme.
  • Planing and implementing new store openings.
  • Support implementation and coaching store teams on Country of Origin regulation as stipulated by MPI.
  • Supporting Leigh Fisheries Campaign.
  • Costing and recipe tool to comply with upcoming PEAL updates.
  • Assist stores on SAP & FIORI upgrading.

Professional Attributes

  • Highly motivated and enthusiastic person with a keen desire to continually update my knowledge and skills.
  • High performing, dependable, reliable and trustworthy.
  • Self-motivation and work ethics encourage me to consistently deliver high quality work.
  • Loyal employee as shown in my employment history.
  • Passion to enhance business makes me think out of the box and identify new business opportunities.
  • Good leadership qualities which improve productivity and efficiency in business by supporting and encouraging team members.
  • Strong sense of commitment and eye for detail enables me to perform and accomplish tasks to perfection.
  • Ability to be flexible and adaptable in order to meet changing conditions or situations.
  • Customer-focused style motivates me to understand and deliver high quality customer service.
  • Pride in personal presentation as well as the quality of work produced.
  • Time management and ability to deal with pressure ensures that work demands get the proper attention.

Hobbies and Interests

  • Photography - Capturing epic natural beauty.
  • Play Cricket - Keeping my Physical and Mental Wellbeing.

Certification


  • Skill 4 work Unit standard 167&168 (Food and safety)
  • LCQ Certificate Sales and Supply of Alcohol Act (2012) 2024.


Timeline

Business Development Manager

New World Pukekohe
09.2024 - Current

Retail Specialist- Fresh

Foodstuffs North Island
08.2018 - 09.2024

Seafood Manager

PAK n SAVE Pukekohe
10.2012 - 08.2018

Supermarket Assistant

Super value Supermarket (Pukekohe)
03.2011 - 09.2012

Basic HR (EMPLOYMENT LAW) - NZ

Foodstuffs North Island

PDP (Personal Development Program) -

Foodstuffs North Island

NZQA National Certificate Retailing Level 3 -

Foodstuffs North Island

Skill 4 work Unit standard 167&168 - Food and safety

Foodstuffs North Island

NZQA Diploma Business Management Level 5-6 -

Queen’s Academic Groups New Zealand

Secondary & Senior Secondary Education - Commerce

Tagore Model Senior Secondary School

International English Language -

University of Cambridge Testing

Management Development -

Foodstuffs North Island
Upkar Singh