Urmila Urmila

Operations & Practice Coordination

• Lead day-to-day operations across office, payroll, and finance functions ensuring smooth workflow and business continuity.
• Act as a central coordination point between management, staff, contractors and external stakeholders.
• Maintain visibility over workflows, priorities, and deadlines to support efficient delivery across teams.
• Identify operational inefficiencies and implement practical process improvements to enhance accuracy and efficiency.
• Support leadership with planning, coordination, and execution of operational priorities.

HR & People Processes

• Manage end-to-end onboarding including site inductions, employment agreements, IRD documentation, and KiwiSaver enrolments.
• Maintain accurate and confidential employee records and documentation.
• Support recruitment coordination, staff payroll/onboarding queries, and general HR administration.
• Contribute to a structured, compliant, and well-organized workplace environment.

Finance & Commercial Support

• Oversee accounts payable and receivable, invoicing, and payment tracking using MYOB.
• Process end-to-end payroll, ensuring accuracy, timeliness, and compliance with NZ legislation.
• Prepare payroll journals, reconcile accounts, and support audit requirements.
• Assist with month-end processes, reporting, and financial tracking.
• Support budget awareness and cost tracking to align operations with business objectives.

Office & Workflow Management

• Ensure compliance with health and safety standards and administrative requirements.
• Liaise with external providers (IT, suppliers, service providers) to maintain operational continuity.
• Oversee office facilities, supplies, and workplace readiness.

Marketing & Administration Support

• Assist with preparation of business documents, client communications, and maintaining professional documentation standards.
• Provide administrative support contributing to consistent business presentation and communication.

• Managed full store operations, ensuring efficient staffing, scheduling, and workflow coordination to enhance daily performance.
• Oversaw payroll processes, fostering employee satisfaction and ensuring compliance with regulations.
• Controlled budgeting, inventory, and supplier relationships.
• Achieved financial targets through analysis and operational improvements.
• Ensured compliance with health and safety standards.
• Recruited, trained, and developed staff to build a skilled team aligned with store objectives.

• Supported recruitment, onboarding, and training of new staff.
• Produced payroll reports and maintained compliance.
• Assisted with daily operations, team coordination, and customer service management.

• Provided customer service, managed transactions, and supported store operations to enhance customer experience.
• Resolved customer complaints efficiently and effectively during service interactions.
• Assisted customers with inquiries and product information at Mobil locations.
• Processed transactions accurately using point-of-sale systems at Mobil stations.
• Maintained inventory levels and merchandising standards to ensure product availability and visual appeal.