I am a very social and outgoing person and I enjoy spending time with friends and family, being fit and going on walks/runs and overall helping and taking care of people
Ursula graham
Auckland,AUK
Summary
Dedicated entertainment and customer service with a strong focus on delivering high-quality service, ensuring customer safety, and maintaining organized environments. I have also developed skills in high-energy, public-facing environment, excelling in coordination and audience engagement. Demonstrates versatility in managing diverse tasks and resolving issues efficiently. Looking to transition into new field, leveraging strong interpersonal and organizational abilities.
Overview
3
3
years of professional experience
Work History
Entertainment Staff Member
Action Ninja World Matakana
Matakana, AUK
09.2024 - Current
- Assisted in event setup and breakdown, ensuring timely execution of entertainment activities.
- Delivered high-quality customer service to guests, enhancing overall visitor experience.
- Collaborated with team members to maintain cleanliness and organization of entertainment areas.
- Monitored safety protocols during events, contributing to a secure environment for guests and staff.
- Adapted quickly to dynamic environments and changing guest needs during peak times.
Customer Service Representative
PAK'nSAVE Warkworth
Warkworth, AUK
06.2023 - 04.2025
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Processed transactions accurately using point-of-sale systems, maintaining cash drawer integrity.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on operational procedures and customer service protocols for consistency.
Education
High School Diploma -
Mahurangi College
Warkworth, NZ12-2025
Skills
- Leadership qualities
- Engaging personality
- Exceptional communication
- Sales experience
- Excellent social skills
- Helpful towards customers and staff members
- Reliable and responsible
Interests
Timeline
Entertainment Staff Member
Action Ninja World Matakana
09.2024 - Current
Customer Service Representative
PAK'nSAVE Warkworth
06.2023 - 04.2025
High School Diploma -
Mahurangi College