Summary

Overview

Work History

Education

Skills

Timeline

Ursula Makasini

Auckland

Summary

At Benefitz DMA Ltd, I excel as an Account Manager/Graphic Designer, significantly enhancing client satisfaction through expert relationship building and strategic account management. Leveraging skills in customer service and client relations, I developed solutions that boosted retention and engagement, demonstrating a strong blend of interpersonal and analytical abilities.

Overview

18

18

years of professional experience

Work History

Account Manager/Graphic Designer

Benefitz DMA Ltd

09.2006 - Current

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Educated clients on new products or services to increase customer engagement with brand.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Developed and implemented strategies to increase client retention.

Education

High School Diploma -

Mahurangi Collete

12.1986

Skills

Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Client Relationship Management

Customer Satisfaction
Relationship Building
Customer Relationships
Issue Resolution

Timeline

Account Manager/Graphic Designer

Benefitz DMA Ltd

09.2006 - Current

High School Diploma -

Mahurangi Collete