Uruhautanga Paterson-Waaka
Dunedin,OTA
Summary
Goal-oriented pharmacy assistant operates well in fast-paced, high-volume environments. Knowledgeable of Te Tiriti principles for healthcare operations and controls. Works well with patients and providers. She is a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive, welcoming experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Antidote Ltd
Dunedin
02.2022 - Current
- Trained new pharmacy staff in procedures and customer service standards.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Responded to customer issues to provide immediate resolution and improve retention.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Greeted customers upon arrival at the pharmacy counter.
- Delivered quality care to customers through close collaboration with pharmacist.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Front of House Employee
Kenko
Dunedin
03.2019 - 12.2021
- Assisted with training new front of house employees on procedures and policies.
- Resolved customer complaints in a professional and courteous manner.
- Greeted customers and provided friendly customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Ensured compliance with health and safety regulations within the front-of-house area.
Education
Bachelor of Arts - Law, Minor in Accounting
University of Otago
Dunedin, NZ03-2021
Bachelor of Science - Microbiology And Neuroscience
University of Otago
Dunedin, NZ03-2018
High School Diploma -
Rotorua Girls' High School
Rotorua, NZ12-2017
Skills
- Customer relationship management
- Product restocking
- Time management
- Receiving incoming supplies
- Resolving customer issues
- Clear communication
- Multitasking and organization
References
Lorealle Lam
Director
Antidote Management Ltd
Meridian Mall Shop G10a
267 George Street, 9016
Tel: 021 238 8553
Email: lorealle@antidote.nz
Timeline
Pharmacy Assistant
Antidote Ltd
02.2022 - Current
Front of House Employee
Kenko
03.2019 - 12.2021
Bachelor of Arts - Law, Minor in Accounting
University of Otago
Bachelor of Science - Microbiology And Neuroscience
University of Otago
High School Diploma -
Rotorua Girls' High School
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