Urvashi Gohil
Auckland,AUK
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilises communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem solving skills.
Overview
6
6
years of professional experience
Work History
Inflight Supervisor
TATA SIA AIRLINE LTD (VISTARA)
06.2023 - 07.2024
- Supervised inflight operations, ensuring compliance with safety and service standards.
- Prepared reports detailing incidents involving customers or staff during flights.
- Leading by example to promote teamwork,efficiency,and exceptional customer service standards.
- Assisted in training new employees on proper safety protocols for inflight operations.
- Communicated regularly with pilots about changes in passenger numbers or delays due to weather conditions.
- Trained new cabin crew on service protocols and emergency procedures, enhancing team performance.
Cabin Crew Member
TATA SIA AIRLINES LTD (VISTARA)
02.2020 - 06.2023
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
- Maintained a professional appearance at all times while interacting with customers.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Responded promptly to customer complaints or requests for service during flights.
- Assisted passengers with special needs, providing tailored support to enhance travel experience.
Flight Attendant
JET AIRWAYS INDIA LTD
07.2018 - 12.2019
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with cabin crew to maintain efficient workflows during peak travel periods, optimizing operational efficiency.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Restocked and organized food, beverage and passenger items inventory.
Education
Bachelor of Commerce -
M.M.K College Of Commerce & Economics
Mumbai, India01.2015
Skills
- Team Management
- Customer service
- Compliance Monitoring
- Organisational Leadership
- Problem-solving
- Computer proficiency
- Complaint handling
- Teamwork
- Emergency Procedures
- Team Leader
Languages
English
Hindi
Gujarati
Timeline
Inflight Supervisor
TATA SIA AIRLINE LTD (VISTARA)
06.2023 - 07.2024
Cabin Crew Member
TATA SIA AIRLINES LTD (VISTARA)
02.2020 - 06.2023
Flight Attendant
JET AIRWAYS INDIA LTD
07.2018 - 12.2019
Bachelor of Commerce -
M.M.K College Of Commerce & Economics