Urvish Patel
Rotorua,Rotorua
Summary
As a highly skilled professional with experience across diverse roles, I have a proven track record in customer service, process management, financial accounting, and dealing room support. My background includes positions as a Domino's team member, Senior Process Associate in a KPO firm, Junior Executive in an Accounts department of a woven and non-woven manufacturing company, and Dealing Room Support in a real estate firm. My expertise spans various domains, including data analysis, quality assurance, client interaction, financial reporting, and compliance monitoring, making me a versatile asset to any team.
Overview
10
10
years of professional experience
Work History
Team Member
Dominos
Rotorua, New Zealand
05.2023 - Current
- Customer Service: Greet customers, take and process orders, and address inquiries and complaints.
- Food Preparation: Prepare pizza and other menu items according to company standards.
- Order Fulfillment: Package and label orders correctly for delivery or pick-up.
- Delivery (if applicable): Deliver orders promptly and handle payments accurately.
- Cleaning and Maintenance: Maintain cleanliness and organization in the store and kitchen.
- Team Collaboration: Work collaboratively with other team members and assist in training new employees.
- Cash Handling: Operate the cash register and handle cash transactions accurately.
- Adherence to Policies: Follow company policies, dress code, hygiene standards, and food safety regulations.
Senior Process Associate
K2 Data Search Pvt. Ltd.
Ahmedabad, India
11.2020 - 04.2023
- Process Management: Oversee and ensure the smooth execution of various business processes.
- Data Analysis: Analyze complex data sets to provide actionable insights and support decision-making.
- Quality Assurance: Ensure the quality and accuracy of deliverables by conducting regular audits and reviews.
- Client Interaction: Communicate with clients to understand their requirements and provide updates on project status.
- Reporting and Documentation: Prepare detailed reports and maintain comprehensive documentation for all processes.
- Team Coordination: Coordinate with team members to ensure timely and efficient completion of tasks.
- Training and Development: Train new employees and support the professional development of team members.
- Continuous Improvement Initiatives: Identify opportunities for process improvements and implement best practices to enhance efficiency.
Junior Executive
Skaps Industries India Pvt. Ltd.
Ahmedabad, India
05.2016 - 10.2020
- Bookkeeping: Maintain accurate records of financial transactions.
- Invoice Processing: Handle accounts payable and receivable, ensuring timely processing of invoices.
- Financial Reporting: Assist in preparing financial statements and reports.
- Bank Reconciliation: Reconcile bank statements with company records.
- Budget Monitoring: Track expenses against the budget and report discrepancies.
- Tax Compliance: Assist with tax filings and ensure compliance with tax regulations.
- Inventory Accounting: Manage and account for inventory costs and movements.
- Audit Support: Provide necessary documentation and support during internal and external audits.
Dealing Room Support
HMG Brokerage
Sharq, Kuwait
04.2014 - 02.2016
- Transaction Processing: Handle the execution and documentation of real estate transactions.
- Market Analysis: Provide timely market data and analysis to support decision-making.
- Client Communication: Maintain communication with clients to ensure smooth transaction processes.
- Documentation Management: Organize and manage all transaction-related documents.
- Compliance Monitoring: Ensure all transactions comply with regulatory and company policies.
- System Maintenance: Maintain and update transaction processing systems and databases.
- Risk Management: Identify and report potential risks in transactions.
- Administrative Support: Provide administrative support to the dealing room team, including scheduling and coordination.
Education
Post Graduation Diploma - Business Management With E-Commerce
H.L. Centre For Professional Excellence
Ahmedabad08-2013
Bachelor of Commerce - Advanced Accounting & Auditing
Sheth R.A. Arts & Commerce College
Ahmedabad03-2012
12th - Commerce
Gujarat Secondary & Higher Secondary Education
Ahmedabad03-2009
Skills
- Process Management
- Data Analysis
- Quality Assurance
- Client Interaction
- Financial Reporting
- Team Coordination
- Compliance Monitoring
- Customer Relationship Management
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Team Member
Dominos
05.2023 - Current
Senior Process Associate
K2 Data Search Pvt. Ltd.
11.2020 - 04.2023
Junior Executive
Skaps Industries India Pvt. Ltd.
05.2016 - 10.2020
Dealing Room Support
HMG Brokerage
04.2014 - 02.2016
Post Graduation Diploma - Business Management With E-Commerce
H.L. Centre For Professional Excellence
Bachelor of Commerce - Advanced Accounting & Auditing
Sheth R.A. Arts & Commerce College
12th - Commerce
Gujarat Secondary & Higher Secondary Education
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