Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Usha Pillay

Usha Pillay

Henderson

Summary

Hi I Usha Pillay have worked many places. I am hard working woman never give up and can lift heavy products. I am kind honest and ability to learn have experience in office sales support administration role with 2 years of hard work and have customer service and checkout/Trade counter experience for past 12 years. Worked in many places also worked as a reliever teacher for childcare and had homebased childcare for early childhood care for 2 year. I also worked in pak n save.My phone 0223758498. . I also have level 4 certificate in early childhood homebased. I have basic knowledge in computer skills and Microsoft. Worked in Chickmunks and 2024 I worked for Columbus coffee in mitre 10 Mega Henderson owned for 5 months approximately and recently owner changed from 3rd of September 2024- worked with them for 1 month as barista, Chef, cafe staff and team member.

Overview

2025
2025
years of professional experience

Work History

Pak n Save
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.

Chickmunks
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.

Reliever Teacher

Happy Kidz Child Care
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.

Homebased Childcare Provider

PORSE In-Home Childcare
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Introduced children to educational games and activities to boost learning.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Maintained clean and organized classroom, ensuring conducive learning environment.

Trade Rep Support

Mitre10 Mega Henderson
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Coordinated with multiple departments to ensure timely execution of trade services requests.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Barista/Chef

Columbus Coffee
04.2024 - 09.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Checkout Operator,Trade Counter,Customer Service

Mitre10 Mega Henderson
02.2006 - 10.2016
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Greeted customers entering store and responded promptly to customer needs.
  • Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
  • Established performance metrics for evaluating team success in executing tasks related to international trades effectively.
  • Assisted clients with complex trade issues, providing expert advice and ensuring successful resolutions.

Education

level 4 certificate - early childhood homebased

Skills

  • Customer Service
  • Basic Computer Skills
  • Time management
  • Problem-solving
  • Friendly, positive attitude
  • Multitasking

References

  • Sakea Lemeki, Manager, 09 836 7700 ext 608, Kea.Lemeki@mitre10.co.nz
  • Cushla Armstrong PH: 836 7700 ext 672 M: 021 287 2330 E: cushla.armstrong@mitre10.co.nz

Timeline

Barista/Chef

Columbus Coffee
04.2024 - 09.2024

Checkout Operator,Trade Counter,Customer Service

Mitre10 Mega Henderson
02.2006 - 10.2016

Pak n Save

Chickmunks

Reliever Teacher

Happy Kidz Child Care

Homebased Childcare Provider

PORSE In-Home Childcare

Trade Rep Support

Mitre10 Mega Henderson

level 4 certificate - early childhood homebased

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Usha Pillay