U'utau Tuitapu Vaili Teo
Otara,AUK
Summary
Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Efficient with substantial experience in managing fleet and personnel operations. Strong problem-solving skills and commitment to promptly resolving issues with good understanding in Transportation management systems and GPS Tracking software. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
Overview
13
13
years of professional experience
Work History
Transport Dispatcher Team Leader
Inter-Freight
12.2023 - 04.2024
- Enhanced operational efficiency by coordinating with drivers, dispatching vehicles, and monitoring routes.
- Reduced vehicle downtime by coordinating prompt maintenance checks and repairs as needed.
- Played an active role in emergency response plans; coordinated alternative routes or adjustments as necessary during unforeseen circumstances.
- Managed transportation resources effectively, avoiding costly idle time or overbooking of vehicles.
- Contributed to cost-saving initiatives by identifying opportunities for route optimization and fuel conservation measures.
- Liaised with warehouse staff to ensure efficient loading practices were employed for optimal cargo organization during transport operations.
- Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
- Maintained thorough records of transport activities, ensuring compliance with company policies and regulatory requirements.
- Supported a safe work environment through adherence to safety guidelines when assigning tasks and scheduling vehicle inspections.
- Collaborated with team members in maintaining accurate schedules for pick-up and drop-off times, improving overall punctuality.
- Monitored driver performance metrics regularly; provided constructive feedback on improvement areas or facilitated recognition for commendable performance.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Optimized routing through evaluation of traffic patterns, road conditions, and driver availability.
- Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
- Ensured timely deliveries by proactively addressing potential issues and providing real-time updates to customers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Scheduled and dispatched drivers to locations in Far North, North, South, South Island, West and everywhere in NEW Zealand.
- Coordinated dispatching of 26 drivers to accomplish daily delivery requirements.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Dispatcher
Steel And Tube
04.2022 - 12.2023
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 10plus daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Customer order run managements
- Splitting big orders depend on Health and Safety Requirements for each Truck Loads
- Ordering Trucks for Daily Runs
- Allocating and Managing each areas Daily Runs
- Customers Services everyday
- Responding to Sales Team & Customers Queries
- Dealing with emails & Phones all the times
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Closely monitored dispatch board to triage and prioritize over 30 daily calls.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Developed and implemented customer service policies and procedures.
Health and Safety Coordinator - 2 Days a Week
Placemakers Cook Street
06.2017 - 04.2022
- Created safe work environment by complying with safety, health and security requirements.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
- Leveraged statistical analysis to improve awareness, change behavior and drive continuous improvement in programs and processes.
- Health and Safety Induction for every new employee joining the company & new contractors
- Data update & Date records
- Organizing, Hold & Lead Health and Safety Meeting every montH
- H / S Monthly Reports
- I worked as H / S Coordinator 3 days a week
- Coordinated fire drill exercises to ensure staff readiness in case of emergencies while minimizing disruptions to daily operations.
- Streamlined emergency response plans, resulting in faster response times and minimized risk to personnel during critical situations.
- Evaluated ergonomic issues within the workplace environment, implementing practical solutions that improved worker comfort without compromising productivity.
- Increased awareness of health and safety practices through regular communication channels such as newsletters, bulletin boards, and company intranet updates.
- Conducted routine safety audits to identify areas for improvement and implemented corrective actions accordingly.
- Enhanced workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Reduced workplace accidents by effectively coordinating safety training programs for all employees.
- Established a strong safety culture within the organization by promoting employee accountability and responsibility for health and safety matters.
- Collaborated with cross-functional teams to identify potential hazards, leading to safer work environments for all staff members.
- Developed strong working relationships with regulatory bodies, facilitating smooth communication during inspections or audits.
- Improved employee understanding of safety procedures through the development and delivery of engaging training materials.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
Sales & Customer Focus - 3 Days Per Week
Placemakers Cook Street
06.2017 - 04.2022
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by pricing or tagging.
- Servicing customers
- Assisting customers with their orders
- Work at this role for 2 days a week
- Evaluated existing procedures regularly for effectiveness and compliance purposes ensuring adherence to industry standards.
- Increased team efficiency by establishing clear communication channels and setting realistic goals for team members.
- Enhanced customer satisfaction by implementing customer-centric strategies and streamlining workflow processes.
- Managed customer escalations effectively, resolving issues promptly while maintaining positive relationships with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Statistical Finance Officer
Samoa Bureau Of Statistics
10.2014 - 02.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
- Established strong relationships with key vendors, negotiating favourable terms to benefit the organization''s bottom line.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reduced financial risk by implementing robust internal controls and regular audits.
- Established and enforced controls on revenue and expenses to protect company assets.
- Assisted executive leadership in making informed decisions by providing reliable financial forecasts based on rigorous analyses.
- Collaborated effectively with cross-functional teams to achieve shared financial goals and objectives.
- Enhanced profitability by identifying cost-saving opportunities through detailed expense analysis.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Implemented new accounting software system resulting in improved automation and streamlined workflows.
- Developed comprehensive financial models to support strategic decision-making for company growth.
- Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
- Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Conducted thorough due diligence for potential mergers or acquisitions to ensure sound financial decisions and seamless integration.
- Spearheaded expansion strategies to increase business market share.
- Drove revenue stream development through strategic collaboration and partnerships.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Monitored industry trends and competitor performance, informing proactive adjustments in organizational strategies.
- Evaluated investment opportunities to diversify company portfolio and maximize returns while minimizing risk exposure.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Utilized financial software to prepare consolidated financial statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Supported financial director with special projects and additional job duties.
- Created financial dashboards to provide insights into key performance indicators.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Evaluated and negotiated contracts to procure favourable financial terms.
- Designed and maintained financial models to identify and measure risks.
Commercial and Corporate Lending Officer
Samoa Commercial Bank Limited
01.2011 - 10.2014
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Contributed to the development of lending policies and procedures, ensuring compliance with federal regulations and industry best practices.
- Increased loan approval rates by efficiently assessing borrower profiles and accurately determining creditworthiness.
- Guided borrowers through complex transactions with ease by clearly explaining all aspects of the lending process.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
- Negotiated favourable loan terms for borrowers by leveraging strong understanding of individual needs and market conditions.
- Conducted thorough financial analyses to identify potential risks and opportunities within clients'' portfolios, optimizing their lending experience.
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate lending decisions.
- Enhanced communication between departments through effective collaboration, resulting in streamlined processes and improved operational efficiency.
- Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
- Elevated client satisfaction ratings by consistently delivering personalized service through clear communication channels.
- Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
- Spearheaded initiatives to streamline internal processes, leading to increased productivity among team members.
- Assisted in training new Lending Officers, sharing best practices and helping to improve overall team performance.
- Managed a diverse portfolio of loans, ensuring timely payments and addressing any delinquencies or issues proactively.
- Achieved consistent growth in loan originations through proactive outreach and relationship building with prospective clients.
- Implemented innovative marketing strategies to attract new clients and grow existing customer base.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assessed loan portfolios for compliance with underwriting policies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted clients with improving financial health by counselings on issues such as excessive spending and borrowing.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
BBA - Management, Computer & Marketing
National University of Samoa
Apia Samoa04.2012
High School Diploma -
National University of Samoa
Apia Samoa11.2008
High School Diploma -
Wesley College
Apia Samoa11.2006
Skills
- Updating Logs
- Deadline-oriented
- Record Keeping Abilities
- Load Balancing
- Team Collaboration
- Documentation and paperwork
- Trucking dispatching
- Effective Time Management
- Customer Relations
- Tracking tasks
- Route Planning
- Work order entry
- Oral and written communications
- Critical Decision-Making
- Employee Management
- Issue Resolution
- Transportation Management
- Warehousing environments
- Documentation Management
- Call centre environments
- Customer Service
- Effective Communications
- Critical Thinking
- Prioritizing calls
- Creative Thinking
- Decision-Making
- Dispatch Recordkeeping
- Route Planning and Adjustment
- Microsoft Office
- Data Entry
- Customer Relationship Management
- Training and Development
- Team Work Scheduling
- Workload Management
- Schedule Management
- Dispatching field personnel
- Work Crew Dispatch
- Delegating Work
- Paperwork Processing
- Service planning
- Updating logs
- Traffic Monitoring
- Repair Planning
- Records Maintenance
- Personnel Monitoring
- Service Vehicle Dispatch
- Distance Estimation
- Service Coordination
- Performance Assessments
- 30 wpm Typing Speed
Timeline
Transport Dispatcher Team Leader
Inter-Freight
12.2023 - 04.2024
Dispatcher
Steel And Tube
04.2022 - 12.2023
Health and Safety Coordinator - 2 Days a Week
Placemakers Cook Street
06.2017 - 04.2022
Sales & Customer Focus - 3 Days Per Week
Placemakers Cook Street
06.2017 - 04.2022
Statistical Finance Officer
Samoa Bureau Of Statistics
10.2014 - 02.2016
Commercial and Corporate Lending Officer
Samoa Commercial Bank Limited
01.2011 - 10.2014
BBA - Management, Computer & Marketing
National University of Samoa
High School Diploma -
National University of Samoa
High School Diploma -
Wesley College
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