Open To Work
Uutau Vaili TEO
Otara,AUK
Work Preference
Summary
Hardworking and reliable with strong ability in customer services and office software. Offering good thinking and highly organized, proactive and punctual with team-oriented mentality. Experienced customer focus with excellent project management, testing and decision-making abilities. Proficient in assessing day-to-day operations and preparing crews for emergency situations. Ready to bring 10 years of experience to challenging new role.
Overview
15
15
years of professional experience
Work History
Health and Safety Coordinator
Placemaker
Auckland, Auckland
06.2017 - Current
- Investigated workplace accidents and injuries to determine root causes.
- Implemented procedures and practices for site employees to protect workers.
- Utilized statistical analysis to improve awareness, change behavior and drive continuous program improvement.
- Established best practices in workplace safety and environmental quality programs with corrective action plans.
- Coached employees and contractors to engage.
- Conducted safety meetings to improve internal safety processes.
- Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
- Reviewed compliance of paperwork, display and operational procedures to promote transparency.
- Oversaw safety monitoring and risk management strategies for multiple construction and industrial job sites.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
- Assisted companies with rectifying safety and hazard issues.
- Interviewed, oriented, trained and evaluated employees to optimize procedures from day one.
- Worked effectively with multiple contractors at various sites providing safety training for employees.
- Completed permit and safety inspections for workplaces on strict timelines.
Retail Sales Representative
Placemakers
Auckland, Auckland
06.2017 - Current
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Supported training and development of new staff on company policy, procedures and sales tactics.
- Offered coupons and special deals to increase quantity of customer spending.
- Assisted average of 10 customers per day in finding or selecting items.
- Assisted customers by checking ACE system to find merchandise at other locations, arranging for shipments and delivery.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted and assisted customers in locating items and completing purchases.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Dressed in sample and completed garments for photographs and displays.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Planned and executed innovative merchandising to promote visibility on target products.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Increased store sales by cross-selling complementary items.
- Drove sales through development of successful promotional strategies and product placement.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
Finance Statistician
Samoa Bureau of Statistics
Apia Samoa, Apia
10.2014 - 02.2017
- Developed and implemented data collection strategies by Excel and Database
- Maintained databases for Finance team.
- Assessed statistical techniques and algorithms for models.
- Implemented quality control assessments to promote improved reviews of different data.
- Applied statistical methods to solving problems in Surveys
- Prepared and created conclusions
- Analyzed Surveys data using descriptive and multivariate statistical analysis processes.
- Managed data cleaning and quality evaluations.
- Performed descriptive and multivariate statistical analyses of data
- Created statistical models for use in Business Surveys
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Leveraged Excel to input and compile data gathered from various sources.
- Performed site evaluations, customer surveys and team audits.
- Created agendas and communication materials for team meetings.
- Answered more than 20 calls per weeks to assist with customer questions and concerns.
- Delivered Surveys report to customer locations on time.
- Improved operations by working with team members and customers to find workable solutions.
- Collaborated with others to discuss new opportunities.
Commercial Loan Officer
Samoa Commercial Bank Limited
Apia, Apia Samoa
12.2011 - 10.2014
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Handled load of more than 300p customers on rolling basis.
- Educated customers on variety of loan products and available credit options.
- Ordered and evaluated corporate business statements.
- Cold called as many as 15 potential clients each day and used consultative sales techniques to convert leads into customers.
- Interviewed applicants and reviewed financial, credit and property details for each application.
- Adhered to applicable laws and cold calls each week.
- Developed and deepened customer relationships by providing exceptional service at all stages of underwriting process.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Reviewed
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Leveraged Excel to input and compile data gathered from various sources.
- Provided IT and software trouble-shooting support to rest of the organization.
Education
Bachelor of Arts - Commerce
National University of Samoa
Apia Samoa04.2012
Skills
- Hazard reporting
- Job analysis
- Safety assessment
- Interviewing skills
- Risk management
- Accident reviewing
- Critical thinking
- Kept detailed records of site inspections, issues and progress with standards
- Organization
- Training & Development
- PPE use
- Microsoft Office
- Computer skills
- Communication
- Organizational skills
- Team building
- Conflict resolution
- Customer service-focused
- Debt and credit management
- Excellent time management
- Friendly
- Reliable
- Identifying trends
- Data acquisition
- Conducting research
- Analytical problem-solving skills
- Statistical analysis
- Data Modeling
- Database management
- First Aid/CPR
- Credit card payment processing
- Store maintenance
- Call Center Operations
- In-store support
- Stockroom procedures
Timeline
Health and Safety Coordinator
Placemaker
06.2017 - Current
Retail Sales Representative
Placemakers
06.2017 - Current
Finance Statistician
Samoa Bureau of Statistics
10.2014 - 02.2017
Commercial Loan Officer
Samoa Commercial Bank Limited
12.2011 - 10.2014
Bachelor of Arts - Commerce
National University of Samoa