Uziel Canlapan
Auckland
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in customer service, multitasking and time management abilities. With a history of meeting company needs with consistent and organized practices, I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Front of House
Nanam
07.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maximized quality assurance by completing frequent line checks.
- Developed and implemented marketing initiatives to increase sales and revenue.
Healthcare Assistant
West Harbor Gardens
02.2023 - 07.2023
- Assisted patients with activities of daily living, promoting patient comfort by quickly responding to calls and handling diverse needs.
- Recorded vital signs, weight and patient information in electronic health records system.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Coordinated care with physicians and other healthcare professionals; supported unit efficiency by maintaining current and accurate clerical paperwork.
Commercial Cleaner
Nzcleaninghabits
07.2021 - 07.2023
- Maintained safety protocols through safe handling of equipment and chemicals - identifying possible maintenance or safety issues and reported to supervisor and client.
- Created inventory checklists and stocktakes.
- Followed company uniform, performance and security policies with every job.
- Completed routine maintenance checks, notifying management of needed repairs, addressing minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Pharmacy Assistant
Chemist Warehouse
07.2022 - 12.2022
- Increased sales and customer satisfaction redirecting customers to pharmacy technicians and assisting with general store queries.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
Crew and Store Manager
Mcdonalds
07.2018 - 07.2022
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues; delivering excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action; mentoring associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Front of House Team Member
The Coffee Club
07.2018 - 07.2020
- Greeted and talked pleasantly with customers to promote positive image for business, explaining menu items, took orders and delivered food courses according to instruction.
- Worked with managers to report and resolve customer issues or concerns, proactively worked without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Education
Bachelor of Science - Nursing
Unitec
Skills
- Productivity and Time Management
- Quality Control
- Supply Inventory Management
- Conscientious and Detail-Oriented
- Multitasking and Prioritization
- Safety Standards and Protocols
- Strong Work Ethic
- Project Coordination
- Administrative Support
- Communication and Interpersonal Skills
References
Available upon request.
Timeline
Front of House
Nanam
07.2023 - Current
Healthcare Assistant
West Harbor Gardens
02.2023 - 07.2023
Pharmacy Assistant
Chemist Warehouse
07.2022 - 12.2022
Commercial Cleaner
Nzcleaninghabits
07.2021 - 07.2023
Crew and Store Manager
Mcdonalds
07.2018 - 07.2022
Front of House Team Member
The Coffee Club
07.2018 - 07.2020
Bachelor of Science - Nursing
Unitec
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