Uzma Khan
Auckland,Silverdale
Summary
Offering positive and friendly attitude with the desire to thrive in customer-focused environment, honed at North Beach and Country Road Group. Excelled in problem - solving skills and achieved notable retention rates through empathetic engagement and innovative service solutions. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
North Beach
03.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Country Road Group
04.2022 - 03.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
Wakatipu High School
Queenstown, NZ12-2022
Skills
- Customer Engagement Skills
- Active listening
- Critical thinking
- Product Training
- Microsoft office suite
- Prioritization
- Professional telephone demeanour
- Building rapport
- Effective Problem-Solving
- Sales Upselling
Timeline
Customer Service Representative
North Beach
03.2024 - 12.2024
Customer Service Representative
Country Road Group
04.2022 - 03.2024
High School Diploma -
Wakatipu High School
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