Vaciseva Sayadra Taletawa
36 Curringa Road, Villawood,NSW
Summary
• Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
• Adept at working effectively unsupervised and quickly mastering new skills.
• Hardworking employee with customer service, multitasking and time management abilities.
• Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Reservation Agent
Pacific Resort Hotel Group
Raratonga, Cook Islands
11.2022 - 12.2024
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Resolved guest complaints by providing exceptional customer service.
- Maintained a thorough understanding of hotel policies and procedures.
- Ensured all reservations were properly documented in the system.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Food & Beverage Attendant
Pacific Resort Rarotonga
Muri , Rarotonga
05.2022 - 11.2022
- Greeted customers in a friendly and professional manner, providing excellent customer service.
Guest Service Agent
Pacific Resort Rarotonga
Cook Islands, Rarotonga
06.2022 - 07.2022
- Greeted guests with a friendly and welcoming attitude.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Checked members and guests in promptly for appointments.
- Updated daily records such as occupancy reports, registration cards.
- Responded to guests, including email, telephone, and in-person inquiries.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided concierge services for guests.
- Managed group bookings efficiently with prompt response time.
- Scheduled space or equipment for special programs, meetings and conferences.
- Built and maintained productive relationships with employees.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Welcomed large volume of guests and improved overall customer service.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Offered guests beverages and refreshments upon check-in.
- Completed financial audits on scheduled basis.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Handled cash transactions accurately while adhering to established accounting practices.
- Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Provided information regarding room availability and rates to potential customers.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Made reservations for spa treatments, restaurants and golf tee times.
- Made sure that all safety regulations were followed at all times.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Waitress, Cashier, Barista
Gloria Jeans Coffee
Tappoo, Nadi Airport
01.2015 - 12.2017
- Followed all safety regulations when handling hot beverages or machinery.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Developed a working knowledge of different types of coffees and teas available in the shop.
Waitress, Cashier, Bartender, Barista
Lulu Bar Cafe & Restaurant
Port Denarau Marina
01.2015 - 01.2017
- Greeted customers and provided menus.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Waitress, Cashier
Lulu Coffee
Nadi Airport
01.2013 - 01.2014
- Inspected coffee brewing equipment to ensure proper functioning.
- Maintained a clean and well-stocked work area throughout shifts.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Waitress, Cashier
Saffron Restaurant
01.2011 - 01.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Attachments - FCCC
Air Terminal Services
06.2009 - 11.2010
- Assisted Chef in preparing ingredients for various dishes.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Maintained cleanliness of work areas throughout shift.
- Stocked food items and supplies as needed.
- Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
- Checked freshness of food products prior to use.
- Measured ingredients accurately for recipe preparation.
- Ensured all safety protocols were followed during meal prep.
Education
Trade Certificate III in Cookery
Fiji National University, Nasese Campus
12.2009
Fiji School Leaving Certificate
Tilak High School
12.2008
Fiji Junior Certificate
Lautoka Muslim College
12.2005
Certificate in Hospitality and Tourism
Fiji National University, Nadi Campus
Foundation Studies
Fiji National University
Nasese, SuvaFoundation Studies
University of The South Pacific
Suva, Fiji IslandsSkills
- Customer Service
- Phone Etiquette
- Upselling proficiency
- Travel reservations
- Customer Engagement
- Time management
- Team collaboration
- Attention to detail
- Adaptability under pressure
- Guest services
- Staff leadership
- Reception service
- Relationship building
Additional Qualifications
• Certificate in Reception & Housekeeping, Pacifica Institute of Tourism
• American Lodging Educational Institute - Guest Service Gold Certificate
• Trade Certificate III in Cookery
References
- MR. RAJ NAIDU, Production Manager ATS - FCCC, rajnaidu@ats.com.fj, (+679) 6720009
- Mr Tiree Haworth - Supervisor Guest Service Agents & Reservations
- Ms Sandhya Nand - Reservations Team Leader, nandsandhya1@gmail.com
- MS. ROZINA TABUA, Director Elo-Faith's Catering, rozina.tabua@gmail.com, (+679) 9419998
- Mr Orisi Tiko Kocovanua - Reservations Supervisor, okocovanua@gmail.com
Hobbies and Interests
- Playing Volleyball & Netball
- Socializing Reading & Singing
- Meeting new people
- Hanging around with friends at a local bar and listening to music
- Adventurous
- Having a healthy relationship with friends and colleagues
Timeline
Reservation Agent
Pacific Resort Hotel Group
11.2022 - 12.2024
Guest Service Agent
Pacific Resort Rarotonga
06.2022 - 07.2022
Food & Beverage Attendant
Pacific Resort Rarotonga
05.2022 - 11.2022
Waitress, Cashier, Barista
Gloria Jeans Coffee
01.2015 - 12.2017
Waitress, Cashier, Bartender, Barista
Lulu Bar Cafe & Restaurant
01.2015 - 01.2017
Waitress, Cashier
Lulu Coffee
01.2013 - 01.2014
Waitress, Cashier
Saffron Restaurant
01.2011 - 01.2012
Attachments - FCCC
Air Terminal Services
06.2009 - 11.2010
Trade Certificate III in Cookery
Fiji National University, Nasese Campus
Fiji School Leaving Certificate
Tilak High School
Fiji Junior Certificate
Lautoka Muslim College
Certificate in Hospitality and Tourism
Fiji National University, Nadi Campus
Foundation Studies
Fiji National University
Foundation Studies
University of The South Pacific
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