Vaevae Faye Boyce
Mt Eden,Auckland
Summary
Highly efficient individual with a proven track record in delivering exceptional customer service. Adaptable to new environments and quick to learn new processes, consistently achieving outstanding results. Strong multitasking abilities and effective communication with customers, peers, and management.
Overview
7
7
years of professional experience
Work History
Issuing Officer
Electoral Commission
10.2023 - 10.2023
- Issue general and special voting papers to Voters
- Educate and instruct Voters on how to vote
- Always demonstrate a professional and courteous manner
- Manage administration and throughout Election process
Customer Support Specialist
Concentrix
07.2021 - 06.2023
- Provide high quality customer service to Nespresso and Nestle customers
- Respond to inbound calls, internet and email enquiries, and complaints
- Good keyboarding skills including navigation and typing
- Promote the goods and services of the clients and help to contribute to a high performing team
- Communicate effectively with customers and provide exceptional first call resolutions
- Provide technical support and to be articulate and clear when always assisting customers
- Can work under pressure and to adapt to ongoing changes in procedures and promotions
Issuing Officer
Electoral Commission
10.2020 - 10.2020
- Issue general and special voting papers to Voters
- Educate and instruct Voters on how to vote
- Always demonstrate a professional and courteous manner
- Manage administration and throughout Election process
Customer Care Administrator - Wormald
Tyco New Zealand Ltd
08.2017 - 08.2019
- Call Centre Customer Care (inbound/outbound calls)
- Logging Customers service requests
- Following up Customer queries with Building Compliance and Fire Protection issues
- Organising technicians’ visits, communicating with Customers
- Processing technicians service call reports for invoicing
- Processing credit notes for Auckland and Whangarei Branches
- Following up Customer, Technicians and Management queries/issues
- Raising purchase orders for Technicians and Management
- Logging service calls for Customers for the Northland Hub
Receptionist – Part-time
Genetics Gym
05.2017 - 05.2019
- Manage receptionist area including greeting visitors/clients
- Responding to telephone and in-person requests for information
- Booking appointments for Fitness Consultants
- Performing Cleaning Duties and maintaining general cleanliness within the gym
- Manage overflow of Administration Duties
Education
He Puāwai - Certificate - Adult & Tertiary Teaching Level 5
Te Wānanga O Aotearoa
01.2024
Manaaki Tāngata - Certificate - Bi-Cultural Social Services Level 4
Te Wānanga O Aotearoa
01.2023
Skills
- Customer service
- Communication skills
- MS Office
- Call centre operations
- Honesty
- Reliability
- Responsibility
- Hardworking
- Dependability
- Trustworthiness
- Multitasking
- Active listening
- Team player
- Cultural sensitivity
- Cultural awareness
References
Fleur Allan, Team Leader, Concentrix, 0274333366, fleur.allan@concentrix.com
Hobbies and Interests
- Reading
- Walking
- Gym
Volunteer Experience
- Project Whaiora ‘Keep the Lights On’, Te Wānanga O Aotearoa, Māngere, 2024
- Project Whaiora ‘Leave the Lights On’, Te Wānanga O Aotearoa, Henderson, 2023
Timeline
Issuing Officer
Electoral Commission
10.2023 - 10.2023
Customer Support Specialist
Concentrix
07.2021 - 06.2023
Issuing Officer
Electoral Commission
10.2020 - 10.2020
Customer Care Administrator - Wormald
Tyco New Zealand Ltd
08.2017 - 08.2019
Receptionist – Part-time
Genetics Gym
05.2017 - 05.2019
Manaaki Tāngata - Certificate - Bi-Cultural Social Services Level 4
Te Wānanga O Aotearoa
He Puāwai - Certificate - Adult & Tertiary Teaching Level 5
Te Wānanga O Aotearoa
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