Vaibhav (V) Kakadiya
Hamilton,WKO
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Manager in Training
Michael Hill Jewler
Hamilton , Hamilton
07.2023 - Current
- Worked closely with customers to understand needs and resolve diverse issues.
- Delegating employee assignments, monitored progress and evaluated performance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated work of team of 10 employees to help each team member carry out accurate Sales, Admin and Coaching.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Enhanced leadership abilities through training and hands-on task completion.
- Resolved customer issues efficiently to build loyalty.
- Supported staff training, development and evaluation.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Assisted with coaching and leading team to meet sales and service goals.
- Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
- Utilized technology to engage customers. identify needs and present solutions.
Area Sales Manager
Taro Cash
North Island , Auckland, Waikato
01.2023 - 07.2023
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Monitored sales team performance and provided effective training to help each reach targets.
- Penetrated new markets by investigating competitor products, services and trends.
- Led, coached and developed employees to achieve sales goals.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
- Hired and motivated high-performing sales team achieving over $6M in new sales per year in my area.
- Analyzed and controlled expenditures of division to conform to budgetary requirements.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Coached, developed and motivated team to achieve revenue goals.
- Reviewed operational records and reports to project sales and determine profitability.
Store Manager
Michael Hill Jewlers
Hamilton , Hamilton
03.2020 - 01.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Taro Cash
Auckland, Auckland
02.2016 - 02.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Athletes Foot
Sylvia Park , Auckland
03.2014 - 04.2016
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
Diploma in Business Management - Business Level 6
Cornell Institue of Technology
Auckland, NZ2010
Bachelor of Commerce - Business
Gujarat University
Ahmedabad 03.2007
Skills
- Business Development
- Staff Leadership
- Account Management
- Staff Training
- Customer Service
- Strategic Planning
- Schedule Management
- Staff Development
- Resource Utilization
- Inventory Control
- Superb Time Management
- Operations Support
- Staff Management
- Sales Techniques
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Manager in Training
Michael Hill Jewler
07.2023 - Current
Area Sales Manager
Taro Cash
01.2023 - 07.2023
Store Manager
Michael Hill Jewlers
03.2020 - 01.2023
Store Manager
Taro Cash
02.2016 - 02.2020
Store Manager
Athletes Foot
03.2014 - 04.2016
Diploma in Business Management - Business Level 6
Cornell Institue of Technology
Bachelor of Commerce - Business
Gujarat University
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