VAILUUTAI PAU

• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Managed workload effectively under pressure while maintaining focus on quality control measures.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
• Improved team collaboration through effective communication and coordination with coworkers.

I was a part of a major contemporary indigenous health initiative commissioning agency for the South Island of New Zealand. My duties included:

• Administration tasks, daily data entry, word processing, reporting and printing.
• Creating and file correspondence and documents.
• Handling inbound and outbound calls.
• Responding to phone calls and emails.
• Ensuring all communication to staff and external agencies is professional and timely.
• Developing and maintaining effective working relationships.
• Developed strong interpersonal relationships with family members by actively listening to their needs, demonstrating empathy towards their concerns or frustrations, and providing emotional support whenever needed.

I was part of a team who was the front line in representing one of our government clients. My responsibilities included:

• Handling every customer contact in line with client and company requirements to meet Key Performance Indicators (KPIs) and targets.
• Handling inbound contacts (as required) within the required time frame.
• Adhering to schedule to achieve required target.
• Meeting attendance requirements in line with contract and company policies.
• Developing and maintaining a thorough understanding of service/product, processes and systems.
• Actively participated in monthly performance reviews.
• Work in line with Company's standards of behavior which include: Equal Employment Opportunity (EEO), Occupational Health & Safety, Code of Conduct, policies and procedures.
• Contributed to the overall growth of the company by consistently surpassing targets and delivering exceptional customer experiences throughout each transaction.
• Increased client retention through personalized attention and proactive problemsolving.