Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vaimaalaala Taufa

Auckland,8/31 Allenby Rd, Panmure

Summary

Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated. Sophisticated with background propelling company offerings and brand through focused strategies. Confident and smooth communicator when delivering presentations and maintaining client relationships. Focused when analyzing competitors and target market to determine unique selling proposition and maximize revenue. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Ministry Of Labour And Commerce
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales and Marketing Executive

Planet Cars Ltd
08.2022 - Current
  • Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
  • Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
  • Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
  • Analyzed sales and marketing data for improved strategies.
  • Suggested innovative ideas to increase sales and improve customer experience.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
  • Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.
  • Conducted market research to identify customer needs and preferences.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Directed sales and marketing management staff in successful use and development of business plans and strategies.
  • Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates.
  • Led successful product launches, increasing brand awareness and market share.

Owner and Director

Vai And Company Ltd
03.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.

Sales and Marketing Executive

Henderson Cars
02.2014 - 01.2019
  • Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
  • Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
  • Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
  • Analyzed sales and marketing data for improved strategies.

Insurance Customer Service Representative

American Income Life Insurance Company
05.2009 - 08.2014
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Tonga Visitors Bureau
01.1990 - 12.1993
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Higher Leaving -

Takiulau College
Tonga

Computing Level 3 - Computing Level 3

Te Wangana O Aotearoa
New Zealand

Enrolled Nurse - Diploma in Nursing

MIT
Manukau, NZ
06.2025

National Certificate Clothing Manufacture -level 3 - Apparel Design

New Zealand Fashion Teach
New Zealand Fashion Teach
03.2011

Skills

  • Marketing Plan Development
  • Marketing Analytics
  • Sales Performance
  • Sales Presentations
  • Strategic Planning
  • Product Promotion
  • Competitive Analysis
  • Performance Tracking
  • Processing payments
  • Opening and closing procedures
  • Contract Negotiation

Additional Information

References

Available upon request.

Nadia Iosuli (AIL Manager) 0212553918

John Mahe ( Planet Cars Directors)

Timeline

Sales and Marketing Executive

Planet Cars Ltd
08.2022 - Current

Owner and Director

Vai And Company Ltd
03.2020 - Current

Sales and Marketing Executive

Henderson Cars
02.2014 - 01.2019

Insurance Customer Service Representative

American Income Life Insurance Company
05.2009 - 08.2014

Customer Service Representative

Tonga Visitors Bureau
01.1990 - 12.1993

Customer Service Representative

Ministry Of Labour And Commerce

Higher Leaving -

Takiulau College

Computing Level 3 - Computing Level 3

Te Wangana O Aotearoa

Enrolled Nurse - Diploma in Nursing

MIT

National Certificate Clothing Manufacture -level 3 - Apparel Design

New Zealand Fashion Teach
Vaimaalaala Taufa