Vaiola Kahi
Kaitaia,NTL
Summary
I am a hard working wife and a mother of four. I have few experiences from my previous job in a different roles. Been a line leader and supervisor for 10 years and have experienced of managing four different teams such as Inwards , Despatch , sortroom and washbay. So If I get this job I happy to continue to do the same and learn more.
Experienced line lead with a demonstrated ability to oversee and optimize production processes. Skilled in coordinating team efforts, monitoring workflow, and ensuring adherence to quality standards. Proactive problem solver with a focus on efficiency and productivity.
Focused individual with well-developed skills, in a position at a new organization.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Team Member
Restaurant Brands
Kaitaia, Northland
04.2026 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Assisted in food preparation and maintained hygiene standards consistently.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to ensure smooth service flow.
- Handled cash transactions and maintained accurate cash registers.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels and communicated needs to management promptly.
- Resolved customer complaints professionally and effectively during service hours.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to achieve daily goals.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Production Team Leader
Hilton Foods
Manukau
08.2022 - 11.2025
- Supervised daily production activities to ensure operational efficiency.
- Coordinated team schedules to meet production deadlines effectively.
- Trained new employees on safety protocols and equipment usage.
- Provided leadership, guidance, and direction to team members on daily tasks.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Identified areas of improvement in the production process and recommended changes.
- Conducted training sessions for new employees on safety protocols and job responsibilities.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Implemented cost-saving measures to reduce waste and improve efficiency.
- Monitored compliance with company policies, procedures, standards, and regulations.
- Resolved customer complaints promptly while maintaining positive relationships.
- Managed all aspects of the production line including scheduling personnel shifts.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Assisted in troubleshooting equipment issues during production runs.
- Promoted a positive team environment through effective communication.
- Conducted regular safety meetings to reinforce workplace safety practices.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources, and maintaining schedules.
- Oversaw maintenance activities on machinery used in manufacturing operations.
- Assigned duties to production staff and monitored progress.
Line Leader
Hilton Foods
Wiri
09.2021 - 08.2022
- Worked closely with team leader to ensure that each assignment was finished ahead of its deadline.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Checked product quality regularly and achieved superior reputation without need for rework.
- Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
- Supervised daily operations of production lines to ensure efficiency and quality.
- Coordinated team schedules to optimize workflow and meet production targets.
- Trained new employees on safety protocols and operational procedures.
- Monitored equipment performance and reported issues for timely maintenance.
Sortroom Assistant Manager
Meat & Seafood Livestocks Ltd
Auckland
04.2021 - 09.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Coordinated inventory management and procurement of seafood products.
- Assisted in managing daily operations and staff scheduling for meat processing.
- Trained and mentored new team members on company procedures and safety protocols.
- Implemented quality control measures to ensure product standards were met.
- Oversaw customer service initiatives to improve client satisfaction with products.
- Maintained compliance with health regulations and safety standards in the workplace.
- Supported management in developing training programs for continuous employee improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Sortroom Supervisor
Meat & Seafood Livestocks Ltd
Auckland
04.2018 - 04.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached and mentored 44 staff members through constructive feedback to develop long-term career goals.
- Developed position rotation to support continuous improvement and operator development.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Sortroom Line Leader
Meat & Seafood Livestocks Ltd
Auckland
08.2012 - 04.2018
- Inspected equipment for cleanliness following each shift.
- Worked closely with supervisor to ensure that each assignment was finished ahead of its deadline.
- Interacted with supervisor at the end of shifts to provide details on all uncompleted tasks.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Monitored daily and weekly team overtime schedules and verified accurate reporting and policy compliance.
- Trained new team members in safety and operational procedures.
- Supervised daily operations of meat and seafood production lines.
- Ensured compliance with food safety standards and regulations.
- Assisted in inventory management and stock replenishment efforts.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Managed daily staff rotations and ensured workers were in their assigned positions.
Customer Service Representative
Meat & Seafood Livestocks Ltd
Auckland
02.2010 - 08.2012
- Set up and tended equipment with machine operators to complete runs.
- Talked with other crew members via walkie talkies.
- Sorted and packaged products to prepare for processing or shipment.
- Weigh labeller machine operator.
- Assisted in daily operations of meat and seafood processing.
- Coordinated schedules for production staff shifts and breaks.
- Maintained cleanliness and organization of work areas and equipment.
- Supported inventory management by tracking supplies and materials.
- Followed safety protocols to uphold workplace health standards consistently.
- Maintained a clean work environment at all times.
- Maintained communication between production staff and crew members.
- Ensured compliance with production safety regulations.
- Kept records of daily production activities.
- Prepared call sheets and distributed them to cast and crew members.
- Assisted in monitoring inventory levels of meat and seafood products daily.
- Supported quality control processes by inspecting raw materials and finished goods.
- Operated machinery for processing meat and seafood as per operational standards.
- Monitored production quality, identifying and addressing issues promptly.
- Assisted customers with product selections and inquiries in meat and seafood departments.
- Processed orders efficiently while maintaining product quality standards.
- Collaborated with team members to improve customer service strategies and workflows.
- Educated customers on proper handling and preparation of meat and seafood products.
- Monitored inventory levels to ensure availability of fresh products for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
Education
Atenisi High School
TongaSkills
- Training
- Customer services
- Rostering
- Pick and pack
- People Leadership
- Competents in system and database
- IT backup support for CRM
- Team leadership
- Quality control
- Employee training
- Task delegation
- Customer service
- Time management
- Coaching and mentoring
- Staff recruitment
- Customer focus
- Team management
- Staff motivation
- GMP compliance
- Line monitoring
- Manufacturing processes
- Machine operation
- Heavy lifting
- Manufacturing environments
Timeline
Team Member
Restaurant Brands
04.2026 - Current
Production Team Leader
Hilton Foods
08.2022 - 11.2025
Line Leader
Hilton Foods
09.2021 - 08.2022
Sortroom Assistant Manager
Meat & Seafood Livestocks Ltd
04.2021 - 09.2021
Sortroom Supervisor
Meat & Seafood Livestocks Ltd
04.2018 - 04.2021
Sortroom Line Leader
Meat & Seafood Livestocks Ltd
08.2012 - 04.2018
Customer Service Representative
Meat & Seafood Livestocks Ltd
02.2010 - 08.2012
Atenisi High School