Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vaipaepae Masau

Vaipaepae Masau

Porirua,WGN

Summary

I am a highly motivated strong Wahine who welcomes new challenges. I am responsible and a hardworking person who enjoys both working individually or as a team. I believe that trust and honesty in a job situation is an essential part of a working relationship as well as solid communication and interpersonal skills. Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented player with superior planning and decision-making skills


I put my mind to helping those that are in need, to get a positive outcome. I have a clear understanding of what the people require and love working alongside our people, I am very passionate in making a change in the company I work for and in the world, I am a full-on Christian who loves the Lord and sings in the church band. My strengths are adaptability, dependability, and the determination to get a job done as proven by my varied experience.


Relationship Management Ability to build effective relationships with all internal and external stakeholders Empathic and considerate of people from different cultural backgrounds, making people feel welcome Composure/ Communication I liaise with a wide variety of customers. Friendly and approachable written tone in email and in person.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Project Coordinator

New Zealand Qualifications Authority
Wellington, WGN
11.2022 - Current
  • Entering standards into the Pūtake System
  • Excel spreadsheet of subject recordings
  • Minute taking in Management meetings
  • Project spreadsheet of work done by pilot teachers
  • Setting up meetings between Ministry of Justice and NZQA
  • Setting up meetings for all pilot schools
  • Posting post for schools in NZQA teams and in Facebook
  • Uploading standards and subject folders from SharePoint to SEG folders
  • Updating Assessor Practice tool documents
  • Working on the Review of Achievement Standards reporting
  • Filing and printing
  • Uploading Commentary's and Samples into the Pūtake system
  • Updating the Assessor Practice tool Tracking spreadsheet
  • Updating contact list for Subject Association Contacts
  • Archiving Review of Achievement standards workspace into SharePoint
  • Generating tracking sheet for Alternative Evidence Gathering and producing process
  • Tracking Subject Learning Outcomes for Level 2 & Level 3
  • Monitoring queries coming through the Review of Achievement Standards inbox
  • Reporting Standards and results to management for Review of Achievement Standards

Relationships Manager

Te Ahuru Mowai
Porirua, WGN
09.2020 - 11.2022
  • Answering calls
  • Visiting Tenants
  • Logging Maintenance work tasks
  • Organizing food parcels for tenant in need
  • BOS/MSD Entries
  • Rent Charges
  • Debt collecting
  • Signing up new Tenancy
  • Dealing with MSD in paying arrears for tenants
  • ICM/Family Harm Meeting table
  • Quality Inspections
  • Healthy Homes Inspections
  • Tenancy Tribunal Hearings
  • Samoan Interpreting for our Pacific People
  • Te Reo Māori
  • Met regularly with customers to enhance relationships
  • Reviewed customer needs and allocated assets to engage with customers and meet current requirements
  • Worked with Internal partners to analyse, evaluate and develop tailored relationship strategies for each client or prospect
  • Helped customers with financial problems using relationship-based approach
  • Networked around the local area to identify and capture new business opportunities
  • Coordinated efficient accounts payable and receivable operations, keeping accounts current and liabilities paid on time

Resolution Coordinator

Fairway Resolution
Wellington, WGN
10.2012 - 09.2020
  • Data Entry DM/BPM/MS Word
  • Entering new files
  • Answering all the issues with customers via phone, email
  • Coordinating information for Reviewers/ACC/ Representatives
  • Administration
  • Customer Service
  • Hearings, Setting down Hearings/Adjournments/ Adjourned part heard
  • Entering Decisions/Withdrawals
  • Training New Resolution Coordinators
  • Scheduling Hearings for Reviewers and Practitioners
  • Successfully managed a case load of 500
  • Sought for language translations in Samoan
  • Completed risk rated people course
  • Effectively trained new Resolution Coordinators
  • Recruited and trained top-quality candidates to fill vacancies and maximize the team's performance

Service Centre Team Leader

Transfield Limited
Wellington, WGN
04.2010 - 05.2012
  • Data Entry MS PowerPoint/Ms Word
  • Logging jobs for Police, ACC, Chorus and Meridian
  • Invoicing
  • Answering all the issues with customers via phone, email and fax
  • Supervising the call Centre
  • SAP & CRM
  • Planning and developing
  • Administration
  • Routine Maintenance
  • Insurance updates
  • One off payments
  • Interviewing
  • Customer Service
  • Assigned projects and distributed tasks to team members per areas of expertise
  • Coached team to develop skills and overcome weaknesses to reach goals
  • Organized teams through meetings, brainstorming ideas and goal progress to meet project deadlines
  • Prevented or resolved conflict before escalation to build stronger team
  • Processed orders and coordinated delivery schedules to meet customer needs
  • Prepared and processed forms to change Customer Service levels
  • Updated customer accounts with current personal and purchasing information
  • Met and exceeded daily service quality and performance goals
  • Monitored, tracked, and evaluated associate performance based upon pre-determined KPIs
  • Coordinated resources and equipment to help employees meet daily targets
  • Encouraged open communication and team engagement to improve employee morale
  • Conferred with other leaders and supervisors to coordinate operations and activities within or between departments
  • Engaged in continuous improvements activities to enhance team performance and productivity
  • Collaborated with team to encourage open sharing of ideas and solutions

Customer Administrator

Ministry Of Health
Wellington, WGN
08.2007 - 04.2010
  • Answering the phones
  • Data Entry
  • Filing
  • Sorting out payments/reimbursing
  • ACC applications
  • Managed, reviewed and delivered client solutions for different needs
  • Completed calls and followed script to maintain good call control
  • Met and exceeded daily service quality and performance goals
  • Prepared and processed forms to change customer service levels

Data Entry Operator

Moore Wilsons
Wellington, WGN
02.2006 - 11.2007
  • Setting prices for items
  • Assisting customers, large businesses regarding with products and complaints
  • Answer phones
  • Dealing with customer queries
  • Data entry
  • Invoicing
  • Verified information carefully and assigned proper classifications to eliminate errors
  • Helped staff find and retrieve important information from manual inputs and automatically scanned data
  • Used database information to produce weekly reports
  • Maintained workflow priorities in accordance to established standards and guidelines
  • Evaluated the source paperwork for each project to locate important pieces of information such as customer names and bill totals
  • Compiled, sorted, and verified accuracy of data before entry
  • Located and corrected data entry errors

Personal Assistant/Creditor

Nelson Price Milburn
Wellington, WGN
11.2000 - 01.2006
  • Data Entry
  • Answering customer queries
  • Crediting invoices
  • Dealing with schools and universities in supplying books for them
  • Using the CRM system for Invoicing
  • Dispatching orders
  • Coordinated the supplies necessary to carry out efficient delivery time
  • Help packing orders to go out to schools and Universities
  • Filing
  • Stocktaking

Education

Project Management

ACE Computer Training Course
Wellington, NZ
06.2023

Bachelor of Arts - CRIM111-2782/01

Victoria University of Wellington
Wellington, NZ
2018

Bachelor of Arts - PASI101

Victoria University of Wellington
Wellington, NZ
2018

Bachelor of Arts - PASI202 - 10427/01

Victoria University of Wellington
Wellington, NZ
2018

Bachelor of Arts - CRIM111-27182

Victoria University of Wellington
Wellington, NZ
2018

Bachelor of Arts - Bachelor of Arts

Ia Malamalama Agape Bible College
2011

Level 2 - Tourism

Pacific Training Institute
Wellington, NZ
2007

Level 2 - Business Administration

Pacific Training Institute
Wellington, NZ
2007

Level 2 - Computers

Pacific Training Institute
Wellington, NZ
2007

Level 2 - Customer Service

Pacific Training Institute
2007

Form Six School Cert - Computer Studies

Mana College
Porirua, NZ
1996

Form Six School Cert - Maths

Mana College
Porirua, NZ
1996

Form Six School Cert - Science

Mana College
Porirua, NZ
1996

Form Six School Cert - Music

Mana College
Porirua, NZ
1996

Form Six School Cert - English

Mana College
Porirua, NZ
1996

Skills

  • Word
  • Excel
  • Project Excel
  • Gantt Chart
  • Project Coordinator
  • Project Task Management
  • Business Administration
  • National Certificate Computing Level 2
  • De-escalation Techniques
  • Relationship Building
  • Issue Resolution
  • Customer Service
  • Excellent communication
  • Time Management

Certification

  • AI Chatbots Certificate
  • Project Task Management Certificate
  • Certificate for insider Threats for End Users
  • Certificate for Privacy and Security
  • Certificate for Phishi Catcher Game Fareware
  • Certificate for 2022 KSA Training
  • Privacy 101 Certificate
  • Public Service Induction
  • Security for Holiday Season Certificate
  • Nursing Certificate
  • Sixth form Certificate

Timeline

Project Coordinator

New Zealand Qualifications Authority
11.2022 - Current

Relationships Manager

Te Ahuru Mowai
09.2020 - 11.2022

Resolution Coordinator

Fairway Resolution
10.2012 - 09.2020

Service Centre Team Leader

Transfield Limited
04.2010 - 05.2012

Customer Administrator

Ministry Of Health
08.2007 - 04.2010

Data Entry Operator

Moore Wilsons
02.2006 - 11.2007

Personal Assistant/Creditor

Nelson Price Milburn
11.2000 - 01.2006

Project Management

ACE Computer Training Course

Bachelor of Arts - CRIM111-2782/01

Victoria University of Wellington

Bachelor of Arts - PASI101

Victoria University of Wellington

Bachelor of Arts - PASI202 - 10427/01

Victoria University of Wellington

Bachelor of Arts - CRIM111-27182

Victoria University of Wellington

Bachelor of Arts - Bachelor of Arts

Ia Malamalama Agape Bible College

Level 2 - Tourism

Pacific Training Institute

Level 2 - Business Administration

Pacific Training Institute

Level 2 - Computers

Pacific Training Institute

Level 2 - Customer Service

Pacific Training Institute

Form Six School Cert - Computer Studies

Mana College

Form Six School Cert - Maths

Mana College

Form Six School Cert - Science

Mana College

Form Six School Cert - Music

Mana College

Form Six School Cert - English

Mana College
  • AI Chatbots Certificate
  • Project Task Management Certificate
  • Certificate for insider Threats for End Users
  • Certificate for Privacy and Security
  • Certificate for Phishi Catcher Game Fareware
  • Certificate for 2022 KSA Training
  • Privacy 101 Certificate
  • Public Service Induction
  • Security for Holiday Season Certificate
  • Nursing Certificate
  • Sixth form Certificate
Vaipaepae Masau