Vaishali Balia

Staff Relations and Management Support:

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Maintained personnel records and updated internal databases to support document management.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
• Minute taking for meetings as directed by the Village Manager and Resident Service Manager.

Resident Relations and Reception Support:

• ·Accounts: Approve supplier invoices in web-view as required.
• Reconcile any bank statements and any monthly cheque analysis. Weekly balancing of any active accounts e.g., petty cash, trust, banking responsibilities.
• Ensure all invoice processing and liaison with Ryman Christchurch accounts personnel is completed in a timely and professional manner.
• Liaise with residents or their agents regarding any comfort accounts with debit balances. Refund any credit balances and de-activate nil balance accounts.
• Ensure the protection of resident privacy with respect to health information, collected, used, held and disclosed within the village, and to adhere to the rules of the Health Information Privacy Code 1994.
• Health and Safety at Work Act 2015 (as a minimum), while complying with and implementing Ryman’s health and safety rules and procedures

Commitment to Continuous Quality Improvement:

• Complete the appropriate inductions for my role within the required timeframe.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Promote a safe environment for all residents, relatives, visitors and staff, and ensure a strong commitment to the health and safety of staff through compliance with the Health and Safety at Work Act 2015 (as a minimum), while complying with and implementing Ryman’s health and safety rules and procedures.

• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained newly hired sales team in upselling techniques.
• Promoted a safe shopping environment by adhering to age verification policies for liquor sales.
• Trained new employees on company policies, procedures, and sales techniques for seamless onboarding experiences.
• · Certificate in Learning Lotto NZ.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
• Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
• Enhanced customer satisfaction by preparing high-quality pizzas and maintaining a clean work area.
• Continuously improved efficiency by staying up-to-date on new techniques in pizza making and industry trends.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• General Administration duties such as accounts; weekly balancing active accounts e.g., petty cash, trust, banking responsibilities.
• Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
• Prepared clients for hair cuts and styles with soothing shampoo work.
• Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.