Vaishali Rana
Auckland,New Zealand
Summary
Dynamic and dedicated professional with a strong work ethic, experienced at Shoppers Stop in driving customer satisfaction and team collaboration. Proficient in Microsoft Office and equipped with advanced planning skills, I excel in creating promotional campaigns and managing operations, ensuring a seamless experience for customers while maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Housekeeping Assistant
Hotel Quest Mount Eden
Auckland, New Zealand
01.2025 - Current
- Respond to guest requests: Help guests with information related to hotel services and amenities when needed.
- Inventory Management: Monitor housekeeping supplies such as cleaning products, linens, towels, and toiletries to ensure there is an adequate stock.
- Work with other housekeeping staff: Collaborate with other supervisors, housekeepers, and managers to ensure efficient service and high standards of cleanliness.
- Followed proper sanitation practices when handling soiled linens or cleaning materials.
- Disinfected surfaces using approved chemicals in order to prevent spread of germs or bacteria.
- Performed deep-cleaning tasks such as shampooing carpets or steam-cleaning upholstery as required.
- Assisted guests with special requests or needs while on property.
Crew member
Surrey Crescent laundry
Grey Lynn, New Zealand
08.2024 - 12.2024
- Greeting Customers: Welcoming customers, answering any inquiries, and assisting them with their laundry needs.
- Receiving Laundry Orders: Taking in laundry, categorizing items, and providing estimated completion times.
- Handling Payment: Processing payments and ensuring proper invoicing for services rendered.
- Explaining Services: Informing customers about different services offered, such as wash-and-fold, dry cleaning, or special treatments (e.g. delicate items).
- Operating Equipment: Loading laundry into machines, selecting appropriate wash settings (temperature, cycle type), and ensuring machines are running properly.
- Ironing and Pressing: If required, using irons or steam presses to remove wrinkles from garments and ensure they look presentable.
- Keeping the Facility Tidy: Ensuring the laundry floor, equipment, and folding areas are clean and well-organized at all times.
Assistant Store Manager
Shoppers Stop
Gurugram, India
02.2022 - 05.2024
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Retail Assistant
Pantaloons
Panipat, Haryana, India
03.2020 - 12.2021
- Answered phones promptly and directed calls appropriately.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Handled customer inquiries, complaints, and returns efficiently.
- Operated cash registers to process sales transactions.
- Restocked shelves with new merchandise when required.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Assisted customers with product selection, answered queries and provided advice.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Sales and Marketing: Assisting in promoting products and implementing sales strategies. This might include creating displays, managing promotions, and participating in local events.
- Problem Solving: Addressing operational issues as they arise, whether related to staff, production, or customer complaints.
Education
MSc - Microbiology
CCS University
Meerut, India01.2008
BSc - Botony, Zoology & Chemistry
CCS University
Meerut, India01.2005
Skills
- Advanced planning and management
- Proficient in Microsoft Office
- Excel expertise
- Quick learner
- Adaptability to various roles
- Strong work ethic
- Team collaboration
- Customer service excellence
- Punctuality
- Timely task completion
- Command of English language
- Verbal communication
- Written communication
- Integrity
- Professional self-presentation
- PC proficiency
- Microsoft Office knowledge
- Effective phone etiquette
- Customer relationship building
- Equipment maintenance
- Laundry operation
- Guest assistance
- Deep cleaning
- Time management
- Customer service
Hobbies and Interests
- Completed short course in frontline leadership and management.
- Enjoy travelling to different places and flexible to work at different locations if required.
- Possess a 3-year work visa and can work in any field.
References
References on request
Timeline
Housekeeping Assistant
Hotel Quest Mount Eden
01.2025 - Current
Crew member
Surrey Crescent laundry
08.2024 - 12.2024
Assistant Store Manager
Shoppers Stop
02.2022 - 05.2024
Retail Assistant
Pantaloons
03.2020 - 12.2021
MSc - Microbiology
CCS University
BSc - Botony, Zoology & Chemistry
CCS University