Vaishali Shewale
Auckland
Summary
Results-oriented Customer Service professional with a strong background in Operations, Administration and supervisory roles for over 5 years. Adept at handling customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience. Proven ability to lead and support teams as a Shift/Checkout Supervisor, managing daily operations, coordinating staff, and maintaining store standards. Skilled in cash handling, inventory management, and implementing store policies to enhance efficiency and customer satisfaction. A dedicated and proactive team player with excellent problem-solving and leadership skills, committed to delivering high-quality service in a fast-paced work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Four Square Cambridge
12.2024 - 03.2025
- Offering customers great local service
- Directing and supervising the team
- All checkout queries, managing Outlook and email correspondence, managing checkout staff and rostering, trained in MS Office and learned basic SAP
- Processing inwards deliveries
- Food and Health & Safety compliance
- Maintaining high standards
- Trained new employees and delegated daily tasks and responsibilities
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Checkout Supervisor
Woolworths Supermarket
05.2024 - 12.2024
- Operating tills, keeping our customer service areas clean, occasionally helping out returning stock to shelves
- Following the correct Checkout procedures
- Adhering to Food Safety and Health and Safety policies
- Lead, motivate and coach the Customer Services team to deliver great customer service
- Oversee daily operations, including staff scheduling and resource allocation
- Ensure regulatory compliance, particularly in the sale of restricted goods
- Circulating around the shop floor to ensure the maintenance of the store's overall appearance
- Monitor checkout service and customer flow
- Communicating back to Department Managers and Senior Managers with any issues
Checkout Supervisor
PAK'nSAVE
04.2023 - 05.2024
- Ensure all customer needs are met with high-quality, efficient service
- Ensure compliance with all regulations, including responsible alcohol sales and restricted sales
- Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed
- Adhered to company policies and procedures while maintaining a strong focus on delivering exceptional customer service at all times
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Assistant Store Manager
Lomond Dairy Shop
06.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Rotated merchandise and displays to feature new products and promotions
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
Customer Service Representative
Mobil Gas Station
01.2022 - 06.2022
- Responded to customer requests for products, services, and company information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Collaborated with team members to develop best practices for consistent customer service delivery
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Attention to detail, the ability to work in accordance with safe work practices and operational procedures, as well as a level-head to carry out emergency activities if required
Customer Service Specialist
Service Foods Ltd
01.2021 - 01.2022
- Handled inbound and outbound customer calls, addressing inquiries, resolving issues, and ensuring accurate data entry into the system
- Picking and packing products of customer orders efficiently and accurately if needed
- Coordinated between suppliers and customers, managing product queries and delivery schedules to ensure seamless manufacturing and timely dispatch
- Responded to phone and email inquiries, providing effective solutions and maintaining high levels of customer satisfaction
Machine Operator Packer
Elite Polymer
11.2019 - 12.2020
- Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
- Collaborated closely with team members to achieve daily production goals and maintain a safe work environment.
- Enhanced production efficiency by operating and maintaining high-speed packaging machines.
- Maintained clean workspaces around machinery to ensure a safe working environment free from potential hazards or obstructions during operations.
Food Packer
Mother Earth Storehouse
02.2019 - 11.2019
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
- Utilized safety equipment and gear while packaging food items.
- Reduced product waste through careful handling of food items during the packing process.
Education
Post-Graduate Diploma - Strategic Management
Waikato Institute of Technology
Hamilton, WKO02.2019
Master of Commerce - Accounting
SP University
06.2017
Post Graduate Diploma - Taxation Law
MS University
06.2012
Bachelor of Commerce - Accounting And Finance
MS University
06.2011
Skills
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff management
- Staff development
- Inventory control and record keeping
- Handling Inbound and Outbound calls
- Shift reporting
- Team supervision
- Problem-solving
- Team motivation
- Hand-eye coordination
- Warehouse safety
- Palletizing
- Production goals
- Count verification
- Labeling
- Food safety regulations
- Quality assurance
- Speed and efficiency
Certification
- Lotto Certificate, 08/01/23
- LCQ Certificate, 05/01/23
Timeline
Shift Supervisor
Four Square Cambridge
12.2024 - 03.2025
Checkout Supervisor
Woolworths Supermarket
05.2024 - 12.2024
Checkout Supervisor
PAK'nSAVE
04.2023 - 05.2024
Assistant Store Manager
Lomond Dairy Shop
06.2022 - 02.2023
Customer Service Representative
Mobil Gas Station
01.2022 - 06.2022
Customer Service Specialist
Service Foods Ltd
01.2021 - 01.2022
Machine Operator Packer
Elite Polymer
11.2019 - 12.2020
Food Packer
Mother Earth Storehouse
02.2019 - 11.2019
Master of Commerce - Accounting
SP University
Post Graduate Diploma - Taxation Law
MS University
Bachelor of Commerce - Accounting And Finance
MS University
Post-Graduate Diploma - Strategic Management
Waikato Institute of Technology
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