Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Conference Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Vale Verboom
Wellington,WGN
Summary
Overview
13
years of professional experience
Work History
Compass Group New ZealandWellington International Airport, WGN
Qantas Business Lounge Manager
06.2022 - Current
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Managed over 120pax customers each day coming through lounge - 7 day operation
- Strengthened communication skills through regular interactions with others
Manaaki Management And Events Ltd Wellington, WGN
Operation Manager
02.2018 - 06.2022
Job overview
- Interacted well with customers to build connections and nurture relationships.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed over 70 staff
- Oversee multiple venues (4 venues)
Manaaki Management And Events LtdWellington, WGN
Conference and Sales Manager
10.2012 - 08.2016
Job overview
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
KPR Event Management Wellington, WGN
Function Coordinator
02.2010 - 10.2012
Job overview
- Consulted with customers to determine objectives and requirements for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Developed post-event reports to determine effectiveness of each event.
- Performed event coordination for larger parties and gatherings.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Evaluated and selected service providers and vendors according to customer requirements.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Reviewed event bills to confirm accuracy and approve payment.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Managed event logistics and operations.
Manaaki Management And Events LtdWarrington, Wellington
Food and Beverage Manager
03.2016 - 10.2018
Job overview
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed all departments with 70 plus staff
Education
Whitireia PolytechnicWellington
Certificate in Business Administration from Business Administration And Management
05.2005
University Overview
Travel And Careers Training Wellington, WGN
Travel And Tourism Diploma from Travel And Tourism
05.2001
University Overview
Travel Careers And Training Wellington, WGN
Diploma Booking System from Amadeus Booking And Reservation System
02.2001
University Overview
Wellington East Girls College Wellington
High School Diploma
01.1990
University Overview
Skills
- Business operations expertise
- Interpersonal and proactive communication skills to ensure all departments are working on same page in order for great outcome
- Problem solving skills
- Attention to details
- Organization - staying organized is key to ensuring successful events delivered
- Flexibility is nature of event planning means that for most part, won't be able to edict exactly how each event proceeded
- Business systems management
- Business Goal Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Qantas Business Lounge Manager
Compass Group New Zealand
06.2022 - Current
Operation Manager
Manaaki Management And Events Ltd
02.2018 - 06.2022
Food and Beverage Manager
Manaaki Management And Events Ltd
03.2016 - 10.2018
Conference and Sales Manager
Manaaki Management And Events Ltd
10.2012 - 08.2016
Function Coordinator
KPR Event Management
02.2010 - 10.2012
Whitireia Polytechnic
Certificate in Business Administration from Business Administration And Management
Travel And Careers Training
Travel And Tourism Diploma from Travel And Tourism
Travel Careers And Training
Diploma Booking System from Amadeus Booking And Reservation System
Wellington East Girls College
High School Diploma
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