Valentina Jesus Caceres Arias
Te Puke,Te Puke
Summary
Highly-motivated employee with a range of experience on customer focused roles. Possessing multitasking and time management skills, I thrive in busy and dynamic settings, always focused on providing a positive and memorable experience for customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Burger Burger Ltd
Mount Maunganui, Tauranga
04.2023 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
FOH Team Member
Burger Burger Ltd.
Mount Maunganui, Tauranga
01.2022 - 06.2022
- Attending the costumers, taking their orders and making beverages at the bar.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packaged and bagged cooked food and prepared items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Supervisor / EDI
Seeka
Mount Maunganui, Tauranga
03.2019 - 03.2022
- Supervising new teams of tray preps, packers and stackers during the peak season (Between March and June);
- Training the staff on the guidelines of their position and health and safety procedures;
- Keep staff motivated while performing long shifts;
- Daily reports of the team to the HR;
- Managing staff working hours, conflict and human resources management and leading daily meetings with the team.
- EDI and Quality Control for repacking season (Between July and November): collecting information of the products, processing the destination orders and keeping track of in-house inventory.
Digital Marketing Analyst
La Fabrica Imaginaria
Chile, Santiago De Chile
12.2016 - 08.2017
- Marketing analyst and strategist for major brands such as Walmart Chile, Laureate International Universities and Chilean banks.
- Building daily-reports regarding customer feedbacks and team propositions on marketing strategies and stockholders relationships.
Key Account Manager
Portal Minero S.A.
Chile, Santiago De Chile
04.2013 - 03.2016
- Responsible for creating marketing and sales strategies for clients linked to the mining and energy industry in Chile and Latin America mainly, as well as other countries such as France, Germany, Spain and Italy. Advice on investments in the mining industry and exhibitions at conventions throughout the country in international meetings.
FOH Manager
Cacho's Pub restaurant
Chile, Santiago De Chile
01.2010 - 01.2012
- Monitored staff performance and enforces customer service. This position taught me to develop my hospitality skills.
- Trained new staff on proper customer service techniques, policies and procedures.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Education
Bachelor of Communication Studies - Public Relations
Universidad Santo Tomas
Santiago De Chile, Chile.06-2015
Skills
- Customer service best practices
- Conflict resolution techniques
- Customer Engagement
- Organization and prioritization
- Wine Knowledge
Certification
- Licence Controller Qualification
- Manager´s Certificate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Restaurant Manager
Burger Burger Ltd
04.2023 - Current
FOH Team Member
Burger Burger Ltd.
01.2022 - 06.2022
Supervisor / EDI
Seeka
03.2019 - 03.2022
Digital Marketing Analyst
La Fabrica Imaginaria
12.2016 - 08.2017
Key Account Manager
Portal Minero S.A.
04.2013 - 03.2016
FOH Manager
Cacho's Pub restaurant
01.2010 - 01.2012
Bachelor of Communication Studies - Public Relations
Universidad Santo Tomas
- Licence Controller Qualification
- Manager´s Certificate
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