Valeria Agudelo Tabares
Queenstown,OTA
Summary
Dynamic and detail-oriented professional with experience at Queenstown Cleaners and Konecta. Proven expertise in housekeeping and customer service, enhancing guest satisfaction through effective problem-solving and teamwork. Skilled in health and safety compliance, ensuring high cleanliness standards while managing inventory efficiently. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Housekeeper
Queenstown Cleaners
12.2023 - 12.2025
- Performed daily cleaning tasks, ensuring high standards of cleanliness and hygiene in guest accommodations.
- Managed inventory of cleaning supplies, coordinating reorders to maintain stock levels efficiently.
- Utilized industry-standard cleaning equipment and chemicals to enhance operational effectiveness and safety.
- Assisted in training new staff on cleaning protocols and best practices for optimal performance.
- Conducted regular inspections of rooms to ensure compliance with quality standards and guest satisfaction.
- Implemented time management techniques to optimize workflow and increase productivity during peak hours.
- Collaborated with team members to establish efficient cleaning schedules, improving overall service delivery.
- Resolved guest inquiries related to cleanliness promptly, enhancing overall guest experience and satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Call Center Representative
Konecta
08.2021 - 04.2023
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Provided accurate information on products and services, enhancing customer satisfaction.
- Documented interactions in CRM system, ensuring data integrity and accessibility.
- Collaborated with team members to streamline call handling processes, improving response times.
- Handled escalated issues with professionalism, contributing to conflict resolution strategies.
- Monitored key performance indicators to identify areas for personal and team improvement.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Skills
Teamwork
Timeline
Housekeeper
Queenstown Cleaners
12.2023 - 12.2025
Call Center Representative
Konecta
08.2021 - 04.2023