Valeria Agudelo Tabares
Queenstown,OTA
Summary
Dynamic and detail-oriented professional with experience at Queenstown Cleaners and Konecta. Proven expertise in housekeeping and customer service, enhancing guest satisfaction through effective problem-solving and teamwork. Skilled in health and safety compliance, ensuring high cleanliness standards while managing inventory efficiently. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Housekeeper
Queenstown Cleaners
Queenstown, OTA
12.2023 - 12.2025
- Performed daily cleaning tasks, ensuring high standards of cleanliness and hygiene in guest accommodations.
- Managed inventory of cleaning supplies, coordinating reorders to maintain stock levels efficiently.
- Utilized industry-standard cleaning equipment and chemicals to enhance operational effectiveness and safety.
- Assisted in training new staff on cleaning protocols and best practices for optimal performance.
- Conducted regular inspections of rooms to ensure compliance with quality standards and guest satisfaction.
- Implemented time management techniques to optimize workflow and increase productivity during peak hours.
- Collaborated with team members to establish efficient cleaning schedules, improving overall service delivery.
- Resolved guest inquiries related to cleanliness promptly, enhancing overall guest experience and satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Call Center Representative
Konecta
Colombia
08.2021 - 04.2023
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Provided accurate information on products and services, enhancing customer satisfaction.
- Documented interactions in CRM system, ensuring data integrity and accessibility.
- Collaborated with team members to streamline call handling processes, improving response times.
- Handled escalated issues with professionalism, contributing to conflict resolution strategies.
- Monitored key performance indicators to identify areas for personal and team improvement.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Skills
Teamwork
Housekeeping
Customer service
Health and safety compliance
Bed making proficiency
Residential cleaning
Customer service-focused
Window cleaning
Complex Problem-solving
Timeline
Housekeeper
Queenstown Cleaners
12.2023 - 12.2025
Call Center Representative
Konecta
08.2021 - 04.2023