VALERIA MANCEBO
Te Atatu South,Auckland
Summary
I am a well organized, hands-on, efficient and hard working person. Who enjoys challenging projects, looking for solutions to complex problems, eager to learn and share knowledge.
Overview
18
18
years of professional experience
Work History
Project Manager- Planned Programmes
Kāinga Ora
08.2022 - Current
- In my current role I manage 2 Programmes of 2,600 roof replacements and insulation upgrade across the Country
- This involve understanding the prioritization matrix of properties most in need and manage the forecasting and phasing with the Maintenance Partners, contracted to Project Manage the work
- Manage the implementation of first-rate Maintenance services that aligns with the Amenity Condition Manual, meeting budgetary boundaries
- Manage the delivery of Roofing & Skillion Programme, finding efficiencies and improvements with regular reviews of weekly reports
- Consistently collect learnings and provide recommendations for optimizing processes, procedures and tools that facilitate Programme delivery
- Identify and manage Risks, Complaints and escalations engaging with internal and external stakeholders
- Confirm with Asset Manager investment decision when project deviates from original Business Case
- Guide Coordinators to ensure effective management of pipeline, verifying KPI measures are achieved through Control stages
- Manage contractor's performance issues in an actively and collaboratively manner assisting them seek improvement
- Review, approve and resolve contractor's based scopes for responsible Programmes according to Scoping Guides in Oracle eBS
- Managing monthly meetings with Maintenance Partners to check performance, raise and control any deviations from Plan, seek solutions to issues raised by Contractors
- Update Coordinators in Monthly checkpoints of any variance of Programme logic, controls and measures when approving scopes, sharing learning of different Regions
- Escalating in timely manner through highlights reports when performance sits outside tolerances.
Maintenance Supervisor
Kāinga Ora
04.2021 - 08.2022
- Placed based role, working in different Regions, I managed complex repairs in coordination with Maintenance Partner approving and reviewing their performance collaboratively
- Ensured work is delivered within agreed time frames and required quality following Amenity Condition Manual
- Answered escalations keeping informed internal and external stakeholders in a timely manner
- Packaged work where appropriate to reduce cost of maintenance, allocating to the correct priority
- Ensured repairs match the agreed investment strategy with Future Use Code of the property
- Actively engaged with wider Team regarding processes, improvement, and training
- Key person updating and setting up Routine Maintenance in Java and Oracle eBS for Regions 1, 2 and 3
- Checked invoices for errors and variation in agreed Routine Maintenance works in Oracle eBS.
Maintenance Administrator
Kāinga Ora
08.2020 - 04.2021
- Plased Based Role, in South Auckland Region, I was in charged of releasing and approving Responsive Maintenance jobs in Kotahi
- Ensured jobs are allocated to the correct priority and KPI measured are achieved
- Contacted tenants arranging access, checking job completions.
- Managed phone calls from all stakeholders related to active and closed works.
- Managed Region inbox actioning urgent and general queries, from internal and external stakeholder, escalating in a timely manner when required.
- Created a constructive relationship with the Maintenance Partner and ensure Te Mahi Ngatahi Contract is followed.
- Ensured responsive repairs are prioritised correctly to match the criticality and update if not.
Volunteer
The Hospice Shop New Lynn
06.2020 - 08.2020
- First working experience in NZ after arrviing in Dec-2019. I Helped in the front line with customers, in the checkout, sorting clothes and keeping the store tidy.
HR Assistant
Proexur (Uruguay)
12.2016 - 12.2019
- In my previous role before arriving to New Zealand, I used to do monthly and fortnightly payroll working in Human Resources in a Company of 50 people.
- I was the nexus between staff and Directory, sharing concerns and queries.
- Engaging with staff answering enquiries regarding salary, vacation or sick leave, among others
- Communicating Government updates and changes in labour laws
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Handled sensitive and confidential employee information with complete discretion.
- Assisting General Manager with reports concerning extra hours, sanctions, attendance.
Data Entry
Proexur (Uruguay)
02.2014 - 12.2016
- Entry AP invoices and Credit Notes, into different Accounting Computer Programs
- Identified, corrected, and reported data entry errors.
- Performed data entry using CRM data management systems.
- Manage and update System, price list, Providers, Clients, products
- Support external IT team providing onsite view of system issues and training staff in ERP Software
- Assist the Admin
- Manager providing reports for the Trial Balance.
Administrator
CiudadShop (Uruguay)
11.2010 - 08.2013
- Provided general administrative support to staff members in a Sole proprietor company
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
Help Desk Administrator
Celular Shop (Uruguay)
11.2005 - 09.2009
- My role was to update and maintain the Software used at main office and branches
- Create and update price lists, products, users and stock
- Trained employees regarding the Software and assisted them by phone for any enquiry
- Assisted the branches in managing stock.
Education
Skills
- Prince2
- Oracle eBS
- Java
- IProc
- Kotahi v621
- IDP
- Microsoft office (excel, word, outlook, teams)
- Fast learner
- Problem solver
- Team player
- Positive attitude
- Willingness to learn
- Good listener
- Data Analysis
- Project Planning
- Productivity Improvement
- Schedule Management
- Work Flow Planning
Work Reference
- Karen Jacobs, Planned Programmes Manager, Kainga Ora, karen.jacobs@kaingaora.govt.nz, 021925763
- Barry Moody, Regional Property Manager, Kainga Ora, barry.moody@kaingaora.govt.nz, 021516629
- Selma Giachetti, Manager- Information & Documents, Kainga Ora, selma.giachetti@kaingaora.govt.nz, 021537179
Hobbies and Interests
- Enjoy family time being outdoors.
- Reading novels and learn something new everyday
Languages
Spanish
Native/ Bilingual
Timeline
Project Manager- Planned Programmes
Kāinga Ora
08.2022 - Current
Maintenance Supervisor
Kāinga Ora
04.2021 - 08.2022
Maintenance Administrator
Kāinga Ora
08.2020 - 04.2021
Volunteer
The Hospice Shop New Lynn
06.2020 - 08.2020
HR Assistant
Proexur (Uruguay)
12.2016 - 12.2019
Data Entry
Proexur (Uruguay)
02.2014 - 12.2016
Administrator
CiudadShop (Uruguay)
11.2010 - 08.2013
Help Desk Administrator
Celular Shop (Uruguay)
11.2005 - 09.2009
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