Vallance Katipa
Auckland,Mangere Bridge
Summary
He tangata ngākaunui ahau ki te reo Māori, me kī, nā te reo Māori ahau i ora ai. Nō reira, ahakoa he tūmatawhāiti ōku wheako i te ao Māori, otirā, i te ao kaiako, e mōhio pū nei ahau koinei te huarahi e tika ana mōku. Waihoki, nā ngā wheako i wheakohia e au i ngā tau kua taha ake nei, e whakapono ana ahau ka taea te whai pānga atu ki te hunga kātahi anō ka timata ki te ako i te reo, me ō rātou āwangawanga, me ō rātou piere nuku me ngā rautaki whakatika i aua āhuaranga.
Overview
13
13
years of professional experience
Work History
Class 2 Driver
The Produce Company
2021.08 - 2024.01
- Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Tour Guide
Haka Tours
2019.11 - 2020.02
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Private Groups Account Manager
Haka Tours
2019.03 - 2019.11
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Built relationships with customers and community to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Superannuation Administrator
NAB
2017.01 - 2019.10
- Enhanced client satisfaction with timely and accurate processing of superannuation contributions and payments.
- Reduced errors in data entry by conducting thorough quality checks and regular audits.
- Maintained up-to-date knowledge of superannuation regulations, ensuring compliance with all relevant laws and guidelines.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
Workshop Facilitator
Haka Works
2011.07 - 2016.11
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
- Identified areas in need of improvement and implemented solutions.
- Conducted various workshops focusing on team work and working together to strive for one goal using the whakataukī, "Ki te kotahi te kākaho ka whati, ki te kāpuia e kore e whati."
- Led debriefing sessions following each event where learners could reflect upon what they had learned in order to solidify their understanding and to make improvements.
Education
Bachelor of Teaching - Te Reo Māori
Te Wānanga Takiura
Mount Albert, NZ11.2024
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
Mangere, Auckland12.2021
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
Auckland12.2020
High School Diploma -
Hato Paora College
Feilding, NZ12.2010
High School Diploma -
Palmerston North Boys' High School
Palmerston North, NZ12.2008
Skills
- Lesson Planning
- Motivating students
- Classroom Management
- Curriculum Development
- Fluent in te reo Māori
- Exceptional communication
- Humor and Wit
Timeline
Class 2 Driver
The Produce Company
2021.08 - 2024.01
Tour Guide
Haka Tours
2019.11 - 2020.02
Private Groups Account Manager
Haka Tours
2019.03 - 2019.11
Superannuation Administrator
NAB
2017.01 - 2019.10
Workshop Facilitator
Haka Works
2011.07 - 2016.11
Bachelor of Teaching - Te Reo Māori
Te Wānanga Takiura
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
High School Diploma -
Hato Paora College
High School Diploma -
Palmerston North Boys' High School
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