Vallance Katipa
Auckland,Mangere Bridge
Summary
He tangata ngākaunui ahau ki te reo Māori, me kī, nā te reo Māori ahau i ora ai. Nō reira, ahakoa he tūmatawhāiti ōku wheako i te ao Māori, otirā, i te ao kaiako, e mōhio pū nei ahau koinei te huarahi e tika ana mōku. Waihoki, nā ngā wheako i wheakohia e au i ngā tau kua taha ake nei, e whakapono ana ahau ka taea te whai pānga atu ki te hunga kātahi anō ka timata ki te ako i te reo, me ō rātou āwangawanga, me ō rātou piere nuku me ngā rautaki whakatika i aua āhuaranga.
Overview
13
13
years of professional experience
Work History
Class 2 Driver
The Produce Company
Auckland
08.2021 - 01.2024
- Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Tour Guide
Haka Tours
Auckland
11.2019 - 02.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Private Groups Account Manager
Haka Tours
Auckland
03.2019 - 11.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Built relationships with customers and community to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Superannuation Administrator
NAB
Melbourne
01.2017 - 10.2019
- Enhanced client satisfaction with timely and accurate processing of superannuation contributions and payments.
- Reduced errors in data entry by conducting thorough quality checks and regular audits.
- Maintained up-to-date knowledge of superannuation regulations, ensuring compliance with all relevant laws and guidelines.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
Workshop Facilitator
Haka Works
London
07.2011 - 11.2016
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
- Identified areas in need of improvement and implemented solutions.
- Conducted various workshops focusing on team work and working together to strive for one goal using the whakataukī, "Ki te kotahi te kākaho ka whati, ki te kāpuia e kore e whati."
- Led debriefing sessions following each event where learners could reflect upon what they had learned in order to solidify their understanding and to make improvements.
Education
Bachelor of Teaching - Te Reo Māori
Te Wānanga Takiura
Mount Albert, NZ11.2024
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
Mangere, Auckland12.2021
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
Auckland12.2020
High School Diploma -
Hato Paora College
Feilding, NZ12.2010
High School Diploma -
Palmerston North Boys' High School
Palmerston North, NZ12.2008
Skills
- Lesson Planning
- Motivating students
- Classroom Management
- Curriculum Development
- Fluent in te reo Māori
- Exceptional communication
- Humor and Wit
Timeline
Class 2 Driver
The Produce Company
08.2021 - 01.2024
Tour Guide
Haka Tours
11.2019 - 02.2020
Private Groups Account Manager
Haka Tours
03.2019 - 11.2019
Superannuation Administrator
NAB
01.2017 - 10.2019
Workshop Facilitator
Haka Works
07.2011 - 11.2016
Bachelor of Teaching - Te Reo Māori
Te Wānanga Takiura
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
No Degree - Te Reo Māori
Te Whare Wānanga O Aotearoa
High School Diploma -
Hato Paora College
High School Diploma -
Palmerston North Boys' High School