Asovale Vallery Seve
FoodChain
Auckland ,AUK
5
years of professional experience
Production 2IC/Team Leader, Customer Service with extensive experience at FoodChain, recognized for enhancing team productivity through effective training and streamlined operations. Skilled in leading teams in a fast-paced environment and in achieving team goals as well as ensuring customer satisfaction, contributing to a positive work environment and improved service delivery.
Work History
2IC Team leader
3 Years- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Coordinated resources to ensure all team members had necessary tools for success.
- Improved team morale by addressing individual concerns and providing support.
- Managed project deadlines to ensure timely delivery of team objectives.
- Provided training and mentorship to new team members for efficient onboarding.
- Improved project outcomes by setting clear team goals and expectations.
- Streamlined processes to enhance efficiency and reduce project delivery times.
- Assisted in recruitment and selection of new team members to build a strong team.
- Enhanced communication between team members for better collaboration and understanding.
- Led team initiatives to drive innovation and improve existing processes.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
Customer Service (Night Shift Cover)
11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
1 Year- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Product knowledge
Order processing
Order Entry
Team coordination
Performance monitoring
Task delegation
Leadership development
Team motivation
Feedback provision
Time management
Strategic planning
Communication enhancement
Quality assurance
Decision making
Staff supervision
Staff training
Performance evaluation
Customer engagement
Team engagement
Organisational skills
Teamwork and collaboration
Attention to detail
Team supervision
Work Planning and Prioritization
Analytical thinking
Overseeing daily activities
Quality improvement
Daily workflow improvement
Safety
Shift scheduling
Team Check-ins
Timeline
Customer Service (Night Shift Cover)
Foodchain
11.2023 - 10.2024Read More
2IC Team leader
FoodChain
11.2021 - 11.2024Read More
Customer Service Representative
Nutura Food
12.2019 - 12.2020Read More
PACIFIC INSTITUTION
Diploma
Read More