Vallesfin Ferdinand
IT System Support
1/6 Nixon Street Brassall,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
System Support / Customer Integration Specialist
New Zealand Courier
Penrose, Auckland, Auckland, New Zealand
09.2019 - 12.2022
- Installation of New Zealand Courier Despatch Software.
- Provide DespatchIT database migration and installation.
- Setting up New Zealand Courier Online Manifest application.
- Support and troubleshoot Gosweetspot API and Freightways API customer integration through Postman.
- Setting up prebuilt eCommerce integrations to NZC Gosweetspot.
- Provide 1st and 2nd level support to our supported thermal printers and manifest applications.
- Provide training to staff and customer manifest software.
- Assist and complete update DespatchIT application and rates.
- Responding in a timely manner to services issues and request.
- Provide written technical instructions and documentations.
- Responded to request for technical assistance via phone and remotely for Windows and Mac OS based NZC users.
- Provide support for domestic and international address validation query.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Production Operator
Rakon Limited, New Zealand
Mount Wellington, Auckland, New Zealand
12.2017 - 09.2019
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
IT Support Engineer
U Zapp Solution Pty
Singapore, Singapore
03.2015 - 07.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided phone, email, remote and onsite support troubleshooting for internal and external users such us network and computer issues.
- Diagnose and repair hardware and software application problem of desktop, laptop, printer, and other IT devices.
- Assemble and disassemble desktop and laptop.
- Manage and maintain the daily backup server.
- Provided network cabling to internal users and external users.
- Provided onsite installation and configuration of Fuji Xerox printer/copier machine and other software application.
- Provided training computer and copier machine for internal and external user.
IT Support Engineer
ICall Pty
Singapore, Singapore
11.2012 - 03.2015
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Troubleshoot and repair hardware and software application issue of desktop, laptop.
- Monitor hardware and software application and provide data protection of all customer information’s.
- Manage and maintain backup server to ensure the daily backup is working.
- Installed and configure AMEYO system and MS application.
- Provided network troubleshooting such as (PRI Lines, router, switches).
IT Support Engineer
Cebu Doctors’ University Hospital
Cebu City, Cebu City, Philippines
11.2007 - 12.2012
- Collaborated with supervisors to escalate and address user inquiries or technical issues.
- Assisted user in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Provided desktop support via phone, email and remote desktop.
- Maintain and troubleshoot Medical server, CCTV camera and hospital networks.
- Maintain IBM/DELL server and supervision of hardware health.
- Provided daily SQL queries related to customer issues.
- Provided system troubleshooting, backup, database and system recovery.
- Resolved critical technical issues pertaining to system performance, Virus, Spyware and Spam to minimize computer crashes and patient data information.
- Installed and configure computer PC and other IT devices such as printers.
- Performed daily troubleshooting of PC’s motherboard and computer hardware, software application and MEDSYS application.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
Education
Bachelor of Science - Computer Engineering
University of Cebu, Philippines
Cebu City, Philippines 01.1999 - 03.2004
Skills
Customer technical support
undefinedAdditional Information
- Critical thinking and problem solving
- Professionalism and strong work ethic
- Teamwork, collaboration and willing to learn
- Oral and written communication skills
- Technical, logical thought process
Referees
Jeff Smith
Commercial & Systems Manager
New Zealand Couriers
Mobile: +64 27 257 5293
Email: Jeff.smith@nzcouriers.co.nz
Elexis Mombay
Senior System / Customer Integration Specialist
New Zealand Couriers
Mobile: +64 9 571 9630
Email: Elexis.mombay@nzcouriers.co.nz
Timeline
System Support / Customer Integration Specialist
New Zealand Courier
09.2019 - 12.2022
Production Operator
Rakon Limited, New Zealand
12.2017 - 09.2019
IT Support Engineer
U Zapp Solution Pty
03.2015 - 07.2016
IT Support Engineer
ICall Pty
11.2012 - 03.2015
IT Support Engineer
Cebu Doctors’ University Hospital
11.2007 - 12.2012
Bachelor of Science - Computer Engineering
University of Cebu, Philippines
01.1999 - 03.2004
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