Valmé Pienaar
Auckland
Summary
With over 9 years of experience at Chorus, I’ve had the opportunity to contribute to a wide range of projects spanning Connect, Build, Operate, Finance, and CTO functions. This cross-functional exposure has helped me develop a strong, well-rounded understanding of business operations.
I have a strong passion for improving and streamlining processes and systems to enable best practices and support strategic goals. Through my involvement in large-scale programmes and initiatives, I’ve gained practical experience in project management methodologies and developed a solid understanding of financial management principles.
Overview
7
7
years of professional experience
Work History
Programme Lead, Complex Ops Improvements
Chorus New Zealand Ltd
02.2023 - Current
- Conduct end-to-end process analysis, including current and future state mapping, to support strategic improvements
- Drive the identification and prioritisation of opportunities to streamline business processes, reduce complexity, and achieve outcomes
- Facilitate effective workshops and collaborative sessions with internal teams and external partners, applying best-practice methodologies to align on goals and solutions
Manager, Campaign Provisioning
Chorus New Zealand Ltd
01.2020 - 03.2025
- Managed a team of 10+ in the Campaign Provisioning and Copper Withdrawal Provisioning teams, ensuring efficient delivery of services and adherence to operational targets
- Managed Copper Withdrawal assurance activities, ensuring end-to-end fibre order fulfilment, compliance with code requirements, and seamless customer transitions
- Co-led a team of 20+ within the Managed Migrations programme, overseeing resource coordination, task execution, and performance management
- Acted as Workstream Lead for Managed Migrations, responsible for sprint planning and task tracking, collaborating with Sales and Marketing teams to align on joint targets, and providing regular progress updates to key stakeholders
Consumer Provisioning Manager (Secondment)
Chorus New Zealand Ltd
03.2019 - 12.2019
- Led and managed a team of 10+, ensuring effective day-to-day operations and performance
- Provided support and guidance through organisational restructure, helping the team adapt to change while maintaining morale and stability
- Consistently met key performance indicators, including 80% TSF/GoS targets and adherence to mailbox and task SLAs
- Fostered team and individual development through regular coaching, mentoring, and performance feedback
- Business unit representative in the “Holding Dates” transformation initiative aimed at reducing reschedules, including defining system design requirements, coordinating with provisioning/service partners for implementation, and tracking post-launch performance
Provisioning Specialist
Chorus New Zealand Ltd
03.2018 - 03.2019
- Maintained and updated Standard Operating Procedures (SOPs) and Knowledge Base articles to ensure accuracy and alignment with current processes
- Logged system faults, participated in business audio calls, and communicated system impacts to relevant stakeholders
- Facilitated the NGA Provisioning Specialists forum, promoting knowledge sharing and operational alignment
- Led the rollout and implementation of new processes and systems, including training delivery to ensure successful adoption
Education
Level 5 Course - Organisations & Management
Open Polytechnic
06-2024
GCSEs/NCEA Level 1 -
Samuel Whitbread Academy
06-2008
Skills
- Programme & Project Leadership
- Cross-functional Team Management
- Business Process Improvement
- Change Management
- Stakeholder Engagement & Facilitation
- Reporting & Performance Analysis
References
References available upon request.
Timeline
Programme Lead, Complex Ops Improvements
Chorus New Zealand Ltd
02.2023 - Current
Manager, Campaign Provisioning
Chorus New Zealand Ltd
01.2020 - 03.2025
Consumer Provisioning Manager (Secondment)
Chorus New Zealand Ltd
03.2019 - 12.2019
Provisioning Specialist
Chorus New Zealand Ltd
03.2018 - 03.2019
Level 5 Course - Organisations & Management
Open Polytechnic
GCSEs/NCEA Level 1 -
Samuel Whitbread Academy
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