Van Anh Le (Annie)
Auckland,New Zealand
Summary
A motivated and customer-oriented person with many years of experience in the service industry, including hospitality and restaurant management. Skilled in team leadership, delivering exceptional customer service, and ensuring smooth operations. Eager to continue learning and mastering my skills, I am seeking a position where I can contribute to a positive guest experience, while further developing my expertise in the industry.
Overview
8
8
years of professional experience
Work History
Front of House Supervisor
Aroy Thai Restaurant
Auckland, New Zealand
04.2023 - Current
- Customer service: Make sure that every guest is treated correctly, and resolve any complaints or issues raised by visitors in order to guarantee high levels of customer satisfaction.
- Managing Operations: Ensure the dining space is orderly, and that service goes well, including managing bookings, supervising guest seating, and liaising with the front-of-house and kitchen staff.
- Inventory management is the process of monitoring goods, such as napkins, silverware, and drinks, and making sure the restaurant has enough on hand for front-of-house operations.
- Training and Development: To guarantee a high quality of service, new front-of-house personnel must be trained, and current employees' abilities must be developed.
- Back-of-house communication: coordinating with the kitchen to guarantee that orders for food and beverages are accurate and delivered on time, as well as assisting in the resolution of any potential service problems.
Officer at Japanese Faculty Department
Thanh Dong University
05.2021 - 06.2022
- Monitor students' academic progress, and assist them with their studies and accommodations while they are in class.
- Responsible for arranging lectures for classes, and organizing the timetable for students.
- Be in charge of all faculty papers.
Service Officer
Wall Street English
09.2018 - 01.2020
- Keep track of students' progress and support them in studying
- Event coordinator
- Receive complaints and deliver them to the related departments
- Also, handle and solve the problems in need
- Bridge the gap among departments in the company or between students and staff
Tour Rider - Foodie Tour
Water Buffalo tours
05.2017 - 12.2019
- Provide consumers with the safest, and most engaging ride possible.
- Create the most unforgettable experiences for the clients by introducing them to Vietnam's culture, and delicious traditional cuisine.
Education
Master of Gastronomy -
Auckland University of Technology
Auckland, NZ08.2024
Bachelor's Degree - Hotel Management
Hoa Sen University
Ho Chi Minh City06.2018
Tourism and hospitality -
Groupe Sup De Co La Rochelle
La Rochelle, France06.2015
Skills
- Customer service
- Guest relations
- Employee training
- Cultural awareness
- Problem-solving
- Time management
References
- Evan Tan - Operational Manager
Email: evanaroynz@gmail.com
- Vu Dung Pham (Harry Pham) - Inventory Manager
Email: harryaroy.nz@gmail.com
Timeline
Front of House Supervisor
Aroy Thai Restaurant
04.2023 - Current
Officer at Japanese Faculty Department
Thanh Dong University
05.2021 - 06.2022
Service Officer
Wall Street English
09.2018 - 01.2020
Tour Rider - Foodie Tour
Water Buffalo tours
05.2017 - 12.2019
Master of Gastronomy -
Auckland University of Technology
Bachelor's Degree - Hotel Management
Hoa Sen University
Tourism and hospitality -
Groupe Sup De Co La Rochelle
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