Vandana Sharma
Northcote
Summary
Exceptional customer service skills, with a customer-centric mindset
Customer service specialist in handling services, sales, enquiries, and complaints
Positive, friendly, and approachable with high attention to customer satisfaction
Awards received for outstanding customer service employee of the year in 2021 and 2023
Managing high customer volumes with efficiency and excellent time management
Follows and maintains company policies and procedures, laws, and regulations
Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
Computer skills using Microsoft Office database and various banking software programmers
Supportive team member who relates effectively and takes guidance and instruction well
Maintains a high standard of personal and professional presentation
Dedicated to new learning and professional development in services and support
Confident to communicate via written communications
Overview
2025
2025
years of professional experience
Work History
Senior Financial Service Manager
ICICI Prudential
- Analyzed market trends to provide actionable insights for strategic decision-making in investment opportunities.
- Evaluated investment performance, presenting findings to senior leadership for informed business strategy adjustments.
- Developed long-term financial plans, incorporating strategic investments in technology and infrastructure upgrades.
- Provided expert financial analysis for key decision-making processes, including mergers and acquisitions activities.
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
Branch Operation Manager
Axis bank Limited
04.2023 - 09.2024
- Providing retail banking services and customer support services
- Managing staff, training, and overseeing work standards
- Analyzing and assessing customer needs and advising on service options
- Promoting products and services of the company.
- Managing online banking and solve their problems on phone.
- Specializing in handling customer queries and complaints via email, chat and phone.
- Ensuring staff compliance with all applicable laws, regulations, and company policies
Customer service Representation
HDFC Bank Limited
06.2018 - 12.2023
- Processing and approving daily transaction through the online services
- Authorizing withdrawals, cash handling and managing customers face to face
- Managing phone enquiries and online customer support
- Specializing in customers queries and complains problem solving and resolutions
- Adaptable and of course passionate about our customers.
Foreign currency Manager
Ashwani Import & Export Company
12.2016 - 06.2018
- Serving as Branch Leader in the absence of the Branch Manager
- Developing and maintaining relationships with individual and business customers
- Providing personal and business loans, following credit scores and financial checks
- Opening and closing accounts and providing financial advice and investment planning
- Dealing with enquiries and finding solutions for customers
- Following all company policies and procedures
Customer Service Manager
Indusind Bank
06.2016 - 11.2016
- Serving as branch leader in the absence of the Branch Manager
- Developing and maintaining relationships with individual and business customers
- Providing personal and business loans, checking credit scores and financial history
- Opening and closing accounts and providing financial advice and investment planning
- Dealing with enquiries and finding solutions for customers
- Following all company policies and procedures
Education
Master’s in Business Administration - International Business
Level 9 APPPROVED BY NZQA
Punjab, India03-2012
Diploma in Bachelor of Commerce -
Guru Nanak Dev University1`
Punjab, India03-2010
Skills
- Exceptional customer service skills
- Customer-centric mindset
- Handling services
- Sales
- Enquiries
- Complaints
- Attention to customer satisfaction
- Time management
- Follows company policies and procedures
- Excellent communication skills
- Written communication
- Verbal communication
- Computer skills
- Microsoft Office
- Banking software
- Team member
- Professional presentation
- Learning and professional development
- Support
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Branch Operation Manager
Axis bank Limited
04.2023 - 09.2024
Customer service Representation
HDFC Bank Limited
06.2018 - 12.2023
Foreign currency Manager
Ashwani Import & Export Company
12.2016 - 06.2018
Customer Service Manager
Indusind Bank
06.2016 - 11.2016
Senior Financial Service Manager
ICICI Prudential
Master’s in Business Administration - International Business
Level 9 APPPROVED BY NZQA
Diploma in Bachelor of Commerce -
Guru Nanak Dev University1`
Key Skills Strengths Highlights
- Exceptional customer service skills, with a customer-centric mindset
- Customer service specialist in handling services, sales, enquiries, and complaints
- Positive, friendly, and approachable with high attention to customer satisfaction
- Awards received for outstanding customer service employee of the year in 2021 and 2023
- Managing high customer volumes with efficiency and excellent time management
- Follows and maintains company policies and procedures, laws, and regulations
- Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
- Computer skills using Microsoft Office database and various banking software programmers
- Supportive team member who relates effectively and takes guidance and instruction well
- Maintains a high standard of personal and professional presentation
- Dedicated to new learning and professional development in services and support
- Confident to communicate via written communications