VANESA OLIVER
Auckland
Summary
Experienced specialist in residential lending, health, and social sectors. I bring excellent interpersonal skills, self-motivation, and a positive work approach to every endeavor. Adept at issues management and comfortable collaborating across all organizational levels. My conscientious and diplomatic nature, coupled with a solution-oriented mindset, underscores my commitment to providing services that effectively meet the needs of stakeholders, clients, and communities. I have an unwavering desire to succeed, and ensure goal achievement, making me a dedicated asset to any team.
Overview
19
19
years of professional experience
Work History
Mortgage Adviser
Mike Pero Mortgages
02.2023 - Current
- Provide expert mortgage advice to clients, guiding them through the home loan application process and assisting in selecting suitable mortgage products tailored to their needs and financial circumstances
- Conduct comprehensive financial assessments of clients to determine their eligibility for mortgage financing, considering factors such as income, credit history, and existing debts
- Actively engage with lenders and financial institutions to negotiate favourable terms and conditions on behalf of clients, ensuring competitive interest rates and favourable loan terms
- Maintain up-to-date knowledge of mortgage regulations, market trends, and lending policies to provide accurate and relevant advice to clients, adhering to industry standards and compliance requirements
- Build and maintain strong client relationships through effective communication and personalized service, fostering trust and loyalty while striving to meet and exceed client expectations.
Case Manager
Wellnz/Marsh
03.2020 - 01.2023
- Establish effective working relationships with clients
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights
- Ensure the client service level agreement, client negotiated KPI’s, ACC audit standards and Wellnz quality standards and procedures are maintained
- Coordinate and facilitate appropriate and comprehensive rehabilitation services to ensure a timely, efficient and cost-effective service is provided on behalf of clients.
Case Co-ordinator
Wellnz/Marsh
07.2018 - 03.2020
- Establish effective working relationships with clients
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights
- Ensure the client service level agreement, client negotiated KPI’s, ACC audit standards and Wellnz quality standards and procedures are maintained
- Coordinate and facilitate appropriate and comprehensive rehabilitation services to ensure a timely, efficient and cost effective service is provided on behalf of clients.
Self-Employed
Pioneer Roofing Ltd
09.2016 - 12.2017
- Supported family with roofing business completing various administrative tasks including quoting, invoicing, payroll.
Case Manager
Serco – Kohuora Auckland South Corrections Facility
04.2015 - 08.2016
- Assess needs of allocated prisoners using specialist assessment tools to identify the risk, rehabilitation and re-integrative needs of prisoners
- Develop Prisoner Management Plan for allocated prisoners which addresses their identified needs that is consistent with practice standards
- Chair case conferences to agree upon and review Prisoner Management Plans
- Encourage prisoner motivation through the use of a range of techniques and tools including motivational interviewing
- Ensure that required Parole Board reports are provided in a timely manner and meet the required standard
- Monitor NZ Parole Board decisions and ensure all necessary post-Parole Board actions are completed
- Develop Transition Offender Plans for allocated prisoners in accordance with practice standards, and develop effective and construct relationships with Probation Officers to ensure coordinated transitions from prison to the community.
Probation Officer
Community Corrections
08.2009 - 12.2014
- Sentence management of individuals on rehabilitative sentences of Supervision and Intensive Supervision
- Sentence management of individuals on Home Detention and Post-Detention Conditions, ensuring their compliance with standard and special conditions of Court orders
- Interviewing individuals to ascertain a suitable recommendation for Court sentencing through Provision of Advice reports.
- Preparing Breach and Application files for enforcement action.
- Conducting home visits for the verification of information.
- Liaising with Third-praties including Police, Oranga Tamariki and rehabilitation agencies (including residential)
- Researched each case thoroughly to strengthen case outcomes.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Maintained compliance with all legal statutes, policies and procedures.
English Teaching
Cairo, Egypt
09.2008 - 01.2009
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Relief Teaching
ITN Mark Education
08.2007 - 08.2008
- Facilitated group projects that encouraged teamwork, problem-solving skills, and critical thinking abilities among students.
- Contributed to curriculum development initiatives, ensuring alignment with state standards and relevance to modern contexts.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Helped students explore concepts with engaging, learning-focused activities.
Social Studies/Drama Teacher
Waitakere College
01.2005 - 05.2007
- Planning, preparation, and execution of units of work and learning objectives.
- Assessing learning objectives and marking examinations
- Report writing for mid and end-of-year.
- Utilizing different pedagogy (teaching approach) to cater to different learning styles
- Liaising with parents and caregivers regarding student achievement
- Pastoral care and following up on student absenteeism
- Managing varied student clubs after school (School show, Debating team).
Education
NZ Certificate in Financial Services Level 5 Residential Property Lending - Professional IQ -
Professional IQ
Auckland, AUK01.2021
MA Degree 2nd Class Honours Screen Production -
University of Auckland
Auckland, AUK01.2014
Post Graduate Diploma Screen Production -
University of Auckland
Auckland, AUK01.2013
Graduate Diploma Teaching (Secondary) -
University of Auckland
Auckland, AUK01.2005
BA Degree in Philosophy/History -
University of Auckland
Auckland 01.2004
B-Bursary /University Entrance -
Waitakere College
Auckland, AUK01.2000
Skills
- Verbal Communication
- Data Management
- Interpersonal Communication
- Social Perceptiveness
- Good Telephone Etiquette
- Computer Skills
Timeline
Mortgage Adviser
Mike Pero Mortgages
02.2023 - Current
Case Manager
Wellnz/Marsh
03.2020 - 01.2023
Case Co-ordinator
Wellnz/Marsh
07.2018 - 03.2020
Self-Employed
Pioneer Roofing Ltd
09.2016 - 12.2017
Case Manager
Serco – Kohuora Auckland South Corrections Facility
04.2015 - 08.2016
Probation Officer
Community Corrections
08.2009 - 12.2014
English Teaching
Cairo, Egypt
09.2008 - 01.2009
Relief Teaching
ITN Mark Education
08.2007 - 08.2008
Social Studies/Drama Teacher
Waitakere College
01.2005 - 05.2007
NZ Certificate in Financial Services Level 5 Residential Property Lending - Professional IQ -
Professional IQ
MA Degree 2nd Class Honours Screen Production -
University of Auckland
Post Graduate Diploma Screen Production -
University of Auckland
Graduate Diploma Teaching (Secondary) -
University of Auckland
BA Degree in Philosophy/History -
University of Auckland
B-Bursary /University Entrance -
Waitakere College
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