Summary
Work History
Education
Skills
Accomplishments
Quote
Timeline
Generic
Vanessa Ah Far

Vanessa Ah Far

9 Zenith Place, Hei Hei, Christchurch ,CAN

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Administrator IT Call Center Specialist

Lucky Rentals
Christchurch Airport District
10.2023 - Current
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Office Administrator

National Storage
Belfast, Christchurch
02.2018 - 02.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Call Center Representative

Smith City
Hillsborough, Christchurch
08.2020 - 08.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Customer Service Representative

Ace Rental Cars
Burnside, Christchurch
09.2014 - 12.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.

Reservation Agent

Thrifty Car Rental
Burnside, Christchurch
06.2014 - 09.2014
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Call Center Operator

Global Security
Auckland CBD, Auckland
09.2014 - 11.2014
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Barwatch Co-ordinator

First Security/New Zealand Police
Auckland CBD, Auckland
03.2014 - 07.2014
  • Complied with mandated organizational and regulatory mandates to maintain Night Club Security Guards safety and privacy.
  • Prepared and organized clinical notes and documentation to provide detailed resources.
  • Trained Security Guards in use of custom-fitted device to improve chances of daily successful use.
  • Consulted with technical staff in regards to types of materials and procedures needed for desired outcome.
  • Controlled CCTV cameras in Auckland CBD. Along side New Zealand Police.
  • Worked along side New Zealand Police to protect Night Club Security Guards Welfare
  • First point of call before dispatching New Zealand Police.

Call Center Representative

First Security Guard Services
02.2011 - 08.2014
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Worked along side monitoring companies to report alarm status for private and commercial businesses

Education

Level 3 - Travel And Tourism

Best Pacific Institute of Education
New Lynn, AUCKLAND
01.2013

Business And Administration - Business And Managerial Economics

Avonmore Insitute
Christchurch, CAN
01.2005

Travel And Tourism -

New Zealand School of Travel & Tourism
Christchurch, CAN
01.2002

Skills

  • Sales Expertise
  • Administrative Duties
  • Call Center Operations
  • Verbal and Written Communication
  • Office Administration
  • Logging Call Information
  • Strong Telephone Etiquette
  • Call Control Skills
  • Problem-Solving Skills
  • Cash Handling
  • Customer Communication
  • Customer Experience Management
  • Inbound Phone Call Management
  • Understanding of Content
  • Outstanding Active Listening Skills
  • Data Gathering
  • Information Updates
  • Professional Relationships
  • Resolving Issues
  • Answering Questions
  • Providing Customer Support
  • Product Knowledge
  • Confidentiality Requirements
  • Caller Accomodations
  • Documentation
  • Customer Service Optimization

Accomplishments

  • Miss Samoa South Island 2004-2005

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Administrator IT Call Center Specialist

Lucky Rentals
10.2023 - Current

Call Center Representative

Smith City
08.2020 - 08.2021

Office Administrator

National Storage
02.2018 - 02.2019

Customer Service Representative

Ace Rental Cars
09.2014 - 12.2017

Call Center Operator

Global Security
09.2014 - 11.2014

Reservation Agent

Thrifty Car Rental
06.2014 - 09.2014

Barwatch Co-ordinator

First Security/New Zealand Police
03.2014 - 07.2014

Call Center Representative

First Security Guard Services
02.2011 - 08.2014

Level 3 - Travel And Tourism

Best Pacific Institute of Education

Business And Administration - Business And Managerial Economics

Avonmore Insitute

Travel And Tourism -

New Zealand School of Travel & Tourism

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Vanessa Ah Far