Summary
Overview
Work History
Education
Skills
References on request
Timeline
Generic

Vanessa Ah Far

Hei Hei

Summary

Dynamic customer service professional with extensive experience at Lucky Rentals, excelling in problem-solving and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and efficient call handling. Skilled in data entry and adept at upselling, consistently achieving high first-call resolution rates in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Lucky Rentals
10.2023 - 02.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
  • Achieved a high first-call resolution rate by quickly identifying issues and providing appropriate solutions.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant (Part-time)

Karaoke Now
01.2017 - 01.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Call Center Representative

Smith City
09.2020 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrator

National Storage
03.2019 - 03.2020
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Customer Service Representative

Ace Rentals
02.2015 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Diploma - Human Resources Management

Ara Institute of Canterbury
Christchurch, New Zealand

Travel And Tourism - Travel And Tourism

Best Training Institution
Auckland, New Zealand
09.2016

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Appointment scheduling
  • Payment processing
  • Gathering information
  • Cash handling
  • Sales expertise
  • Product upselling
  • Customer relationship management (CRM)
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Complaint resolution

References on request

References on request please

Timeline

Call Center Representative

Lucky Rentals
10.2023 - 02.2024

Call Center Representative

Smith City
09.2020 - 08.2021

Administrator

National Storage
03.2019 - 03.2020

Administrative Assistant (Part-time)

Karaoke Now
01.2017 - 01.2023

Customer Service Representative

Ace Rentals
02.2015 - 03.2019

Diploma - Human Resources Management

Ara Institute of Canterbury

Travel And Tourism - Travel And Tourism

Best Training Institution

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Vanessa Ah Far