Vanessa Brom
Hawera,Hawera
Summary
Dedicated employee experienced in customer service and hospitality. Delivered high productivity and efficiency through strong communication, multitasking, and attention to detail. Focused on creating welcoming environments and enhancing customer satisfaction while adapting to dynamic work settings.
Overview
12
12
years of professional experience
Work History
Cafe Assistant
Cafe Narnia
Whangarei, New Zealand
08.2018 - 09.2022
- Handled customer inquiries and resolved issues promptly and courteously.
- Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
- Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Provided exceptional customer service during busy cafe hours.
- Assisted in preparing and serving food and beverages to customers.
- Operated cash register and handled customer transactions efficiently.
Merchandising
Goodman Fielder
Whangarei, New Zealand
06.2018 - 08.2018
- Took a break from hospitality industry to reassess career goals.
- Stocked shelves and displays to ensure product availability and enhance customer shopping experience.
- Coordinated inventory management to ensure stock availability and accuracy.
Coffee Barista
Cafe Botannix
Whangarei, New Zealand
05.2017 - 05.2018
- Managed cafe operations during transitional period
- Handled food preparation and safety procedures
- Managed tables and ensured customer comfort
- Processed cash transactions accurately
- Placed orders for necessary supplies
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Completed opening and closing duties such as cleaning the store before leaving each day.
Barista
Delimarche
Auckland, New Zealand
03.2011 - 03.2016
- Ordered stock from suppliers to meet customer demand
- Recorded temperatures to ensure compliance with food safety regulations
- Food Preparation
- Managed banking activities to ensure financial accuracy
- Operated espresso machine to create high-quality coffee drinks
- Provided exceptional customer service to enhance guest experience
- Executed opening and closing tasks to maintain café functionality and security.
Education
School Certificate -
Waitakere College
Auckand, New ZealandSkills
- Barista skills
- Food preparation
- Food safety
- Cash handling
- POS system operation
- Order processing
- Stock replenishment
- Customer service
- Attention to detail
- Time management
- Problem solving
- Communication
- Open and closing of business
- Balancing up/Banking
- Product presentation
- Full Car License
Hobbies and Interests
- Working in the garden/outside, getting my hands dirty
- Listening to music/watching movies
- Spending time with family and friends
Timeline
Cafe Assistant
Cafe Narnia
08.2018 - 09.2022
Merchandising
Goodman Fielder
06.2018 - 08.2018
Coffee Barista
Cafe Botannix
05.2017 - 05.2018
Barista
Delimarche
03.2011 - 03.2016
School Certificate -
Waitakere College