Vanessa Henson
NAPIER,HKB
Summary
Customer Service Leader experienced in order fulfillment and inventory management. Enhanced customer satisfaction through attentive service and efficient operations, consistently achieving high-quality standards. Committed to delivering exceptional results in fast-paced environments with a mature and responsible attitude.
Overview
17
17
years of professional experience
Work History
Online Personal Shopper
Pak n Save
Tamatea , Napier
07.2019 - Current
- Ensured high quality standards were met.
- Concierge to customers picking up orders.
- Handling customer service inquiries.
- Input and invoicing.
- Picked/Packed customers' online orders.
2IC Cafe Assistant
Cafe DMP
Napier City, Napier
07.2013 - 07.2019
- Managed cafe operations during supervisor absence, ensuring smooth service continuity.
- Trained new staff on cafe procedures and customer service standards.
- Prepared food and coffee to high standards, contributing to customer satisfaction.
- Provided customer service and handled cash transactions efficiently.
Cafe Assistant
Silky Oak Chocolates/Cafe
Taradale, Napier
08.2009 - 07.2013
- Supported Silky Oak Chocolates/Cafe customers with warm, attentive service
- Prepared food and coffee in a fast-paced café environment.
- Managed counter transactions and cash register operations during busy shifts
Education
Tamatea High School
Tamatea , Napier Skills
- Order fulfillment
- Order picking/packing
- Inventory management
- POS systems
- Customer assistance
- Attention to detail
- Leadership skills
References
References available upon request.
Timeline
Online Personal Shopper
Pak n Save
07.2019 - Current
2IC Cafe Assistant
Cafe DMP
07.2013 - 07.2019
Cafe Assistant
Silky Oak Chocolates/Cafe
08.2009 - 07.2013
Tamatea High School