Vanessa Hupman

• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Issued refunds for damaged, non-functional and unwanted items.
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
• Recommended merchandise to suit customer budget and preferences.
• Captured consistent customer sales with friendly, knowledgeable support.
• Informed customers of promotions and special offers to increase sales.
• Managed day-to-day replenishment, visual merchandising and product-facing needs.

• Led and coordinated set up of special events and private parties.
• Coordinated bar services for private events with up to 100 guests and controlled alcohol budgets.
• Opened and closed the venue, managed restaurant bookings
• Staffed bar with appropriate coverage for slow, busy and special event shifts.
• Maintained high standards for drink quality, overseeing preparations and monitoring beverage safety.

I have travelled extensively with a 6 piece band doing live performances 6 nights per week at some of the worlds top Hotels such as The Hilton and Hard rock Cafes, I feel incredibly lucky that all my hard work managed me a five star life style and some once in a lifetime opportunities that have made me the person I am today with a strong work ethic.