Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Lake

Christchurch

Summary

Retail professional with proven track record in merchandising and customer engagement. Known for exceptional attention to detail and ability to adapt to changing retail environments. Reliable team player with strong organizational skills and commitment to achieving results.

Overview

12
12
years of professional experience

Work History

Casual Sales Assistant

Cotton On Group
08.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Store Manager

Typo, Cotton On Group
09.2016 - 10.2021
  • Managed a team of 7 sales staff, driving performance through coaching, goal setting and ongoing support to exceed sales targets
  • Led by example in delivering a high-level of customer service, fostering a supportive team environment that prioritised customer needs and exceeded service expectations
  • Took on regional leadership responsibilities, overseeing the Southern region in the Area Managers absence, including team coordination, performance monitoring and issue resolution
  • Managed scheduling, inventory and operations in a fast-paced environment, requiring organisation and attention to detail
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members and store managers


Store Manager

Dotti
07.2015 - 09.2016
  • Managed and motivated a team of 5 sales assistants providing coaching, daily direction and support to achieve store goals
  • Led by example in delivering a customer first approach, ensuring every team member delivered outstanding customer service
  • Coordinated weekly deliveries, ensuring accurate inventory handling and efficient stock replenishment
  • Planned and executed bi-monthly visual merchandising updates to align with brand guidelines and seasonal trends

Store Manager

Kikki.K
05.2013 - 06.2015
  • Managed and motivated a team of 5 sales assistants providing coaching, daily direction and support to achieve store goals
  • Built lasting customer relationships through excellent service and led by example to instil these values across the team
  • Upheld brand-aligned visual merchandising throughout the store and led the set up of intricate window displays to support key campaigns
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Basic First Aid Certificate

Meditrain
Christchurch
01-2023

Foundation Art And Design Certificate

Design And Arts College of New Zealand
Christchurch
01-2009

Skills

  • Sales expertise
  • Relationship building
  • Team leadership and support
  • Time management and multitasking
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Exceeding customer expectations

Timeline

Casual Sales Assistant

Cotton On Group
08.2024 - Current

Store Manager

Typo, Cotton On Group
09.2016 - 10.2021

Store Manager

Dotti
07.2015 - 09.2016

Store Manager

Kikki.K
05.2013 - 06.2015

Basic First Aid Certificate

Meditrain

Foundation Art And Design Certificate

Design And Arts College of New Zealand

Similar Profiles

CREATE PROFILE
Vanessa Lake