Vanessa Mederos
Queenstown,OTA
Summary
Passionate about digital communication! I am highly organised and detail-oriented, proficient in time management and multitasking. I smoothly use productivity tools such as Microsoft Office Suite and Google Workspace to streamline workflows and ensure efficient task completion. I have excellent communication skills, both written and verbal, which enables me to interact professionally with clients and team members!
Overview
3
3
years of professional experience
Work History
Team Leader & Lead Generation Specialist
Synergy Contact Solutıons
09.2020 - Current
- Generate sales leads for clients by creating interest in client services & seeking agreement to be contacted by the clients sales representatives
- Evaluated team member performance against established objectives, offering praise for achievements
- Following strict legal & compliance aspects
- Evaluated staff performance and provided coaching to address faults.
- Maintaining statistics of calls made and successes achieved
- Educated staff on organizational mission and goals to help employees achieve success.
- Supervised team members to confirm compliance with set procedures and quality regulations
Duty Manager & Head Barista
Hallesches Haus Cafe & Store
01.2023 - 11.2023
- Supervised and coordinated team to provide guidance, support and maximize performance.
- Proactively trained staff to maintain and uphold all company and café standards.
- Monitored daily financial reports
- Proactively solve problems and make decisions that benefit the café and company at large
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution
- Assisted in the development of sales initiatives to increase cafe & store revenue (upselling techniques and promotional packages).
Education
Linguistics
International TEFL Academy
2021
Bachelor of Arts - Visual And Performing Arts
Universidad Nacional De Las Artes
Buenos Aires12.2019
Skills
- Objectıon handling
- Wrıitten & verbal multilingual communication
- Rapport Building
- Staff training & development
- Time Management and Planning
- Staff education and training
Timeline
Duty Manager & Head Barista
Hallesches Haus Cafe & Store
01.2023 - 11.2023
Team Leader & Lead Generation Specialist
Synergy Contact Solutıons
09.2020 - Current
Linguistics
International TEFL Academy
Bachelor of Arts - Visual And Performing Arts
Universidad Nacional De Las Artes
Volunteer Experience
- Teaching English, Preparation and administration of my own English program for young children in Brazil. An immensely rewarding experience.
- All-rounder forest-club building experience, Bio-construction using permacultural techniques for a green area on the outskirts of Rio de Janeiro. Working with bamboo, organic gardening & alternative therapies.
Volunteer Experience
- Teaching English, Preparation and administration of my own English program for young children in Brazil. An immensely rewarding experience.
- All-rounder forest-club building experience, Bio-construction using permacultural techniques for a green area on the outskirts of Rio de Janeiro. Working with bamboo, organic gardening & alternative therapies.
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