Vanessa Montealegre
Ellerslie,AUK
Summary
Dedicated and goal-oriented individual looking for a position where I can utilize and further my knowledge and skills, which will help me create an innovative work environment and becoming a part of an organization that can provide a platform for my career and personal development while maintaining worldwide competitiveness in the industry I have chosen.
Overview
5
5
years of professional experience
Work History
Communications and Social Media Manager (WFH)
Monopoly Agency
07.2023 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
Customer Service Specialist
A-Central Creative Solutions
12.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Housekeeping Room Attendant
Hari Royale Suites
01.2023 - 04.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Back Office Administrator
Altria Call Center OPC
10.2020 - 09.2022
- Analyzed trends and reported on areas of improvement or change.
- Received purchase orders and processed invoices for payment.
- Performed database management and analysis of business functions and processes.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
Banquet Waiter
Chippens By Salome's Garden
09.2018 - 02.2019
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Protected guests by following proper food handling procedures.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Education
Bachelor of Science - Hospitality Management
Holy Cross of Davao College
Davao City, Philippines07.2023
High School Diploma -
Holy Cross of Davao College
Davao City, Philippines03.2018
Skills
- Verbal and Written Communication
- Problem-Solving
- Content Development
- Goal Planning
Timeline
Communications and Social Media Manager (WFH)
Monopoly Agency
07.2023 - Current
Housekeeping Room Attendant
Hari Royale Suites
01.2023 - 04.2023
Customer Service Specialist
A-Central Creative Solutions
12.2022 - 10.2023
Back Office Administrator
Altria Call Center OPC
10.2020 - 09.2022
Banquet Waiter
Chippens By Salome's Garden
09.2018 - 02.2019
Bachelor of Science - Hospitality Management
Holy Cross of Davao College
High School Diploma -
Holy Cross of Davao College
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