Summary
Overview
Work History
Skills
References
Timeline
Generic

Vanessa Veaila

Auckland

Summary

Dedicated Customer Service Specialist providing skills to prioritise and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

The Warehouse
Auckland Airport
02.2025 - Current
  • Assisted customers by addressing inquiries and resolving issues, enhancing overall service quality and satisfaction levels.
  • Processed transactions efficiently, ensuring accurate cash handling and timely service delivery to customers.
  • Maintained product knowledge to provide informed recommendations, improving customer engagement and repeat business.

Retail Assistant

MIRROU
St Luke’s
11.2023 - 01.2025
  • Processed payments using cash register, credit card machine and POS system.

  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.

Retail Assistant

Jay Jay’s
New Lynn
09.2022 - 11.2023
  • Assisted customers with product inquiries and transactions, enhancing their shopping experience and increasing customer satisfaction.
  • Stocked merchandise on the sales floor, ensuring optimal product visibility and availability for customers.
  • Maintained cleanliness and organization of the store, contributing to a welcoming and efficient shopping environment.

Skills

  • POS systems
  • Inquiry handling
  • Retail operations
  • Strong teamwork
  • Retail sales customer service
  • Punctuality and reliability

References

References available upon request.

Timeline

Customer Service Representative

The Warehouse
02.2025 - Current

Retail Assistant

MIRROU
11.2023 - 01.2025

Retail Assistant

Jay Jay’s
09.2022 - 11.2023
Vanessa Veaila