Vanessa Vincent
Auckland,Howick
Summary
Resourceful Branch Manager experienced in streamlining operations to increase productivity and efficiency. Skilled in team leadership, customer relationship management, and financial oversight. Exceptional communicator and problem-solver with a strong aptitude for adaptability. Committed to fostering a positive work environment while ensuring seamless branch operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Franklins Plumbing & Building Supplies Ltd
East Tamaki, Auckland
05.2023 - Current
- Directed daily operations of the branch, including customer service, human resources and sales activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Identified opportunities for process improvement initiatives within the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
Senior Team Leader/ Conservation Worker
Envirokiwi Ltd
, Great Barrier Island
03.2021 - 05.2023
- Conducted field surveys to monitor invasive animal activity and plant population trends.
- Lead and Organized the daily operations.
- Collected data through field surveys using GPS technology and mapping software.
- Ensured compliance with safety protocols when working in hazardous conditions. Completion of daily H&S recordings.
- Operated a variety of hand tools related to field work tasks.
- Coordinating and interacting with the public( land owners ) for acceptance of land access.
Trade Counter Sales
Franklins Plumbing and Builder Supplies Ltd
Henderson, Auckland
05.2019 - 02.2021
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
- Processed returns and exchanges according to company policies.
- Coordinated the daily delivery activities including scheduling, routing, tracking and documentation.
- Answered incoming calls from customers regarding product availability, pricing, orders and other inquiries.
- Picking, Packing orders applying the correct process.
Trade Sales/ Inwards Goods/ Delivery Driver
Reece Plumbing & Bathrooms
Henderson, Auckland
01.2017 - 05.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Managed the inwards goods process, ensuring all products were received and stored correctly.
- Organized and monitored the flow of incoming goods from suppliers, verifying quantity and quality.
- Liaised with external suppliers to resolve issues related to deliveries, orders.
- Maintained a safe work environment by enforcing safety standards throughout the warehouse.
- Greeted customers and provided excellent customer service.
Education
Baking And Patisserie
M.I.T Manukau Institute of Technology
Auckland, NZ12-2012
Howick College
Howick, NZ04-2011
Skills
- Branch Operations Management
- Customer Engagement
- Operational Efficiency
- Workforce Coordination
- Dependable Professional
- Effective Strategic Planning
- Relationship Building
Affiliations
- Fishing/ Hunting
- Camping
- Netball
- Spending time with friends and family
Certification
- Full NZ Drivers License
- NZ Fire Arms Licence
Timeline
Branch Manager
Franklins Plumbing & Building Supplies Ltd
05.2023 - Current
Senior Team Leader/ Conservation Worker
Envirokiwi Ltd
03.2021 - 05.2023
Trade Counter Sales
Franklins Plumbing and Builder Supplies Ltd
05.2019 - 02.2021
Trade Sales/ Inwards Goods/ Delivery Driver
Reece Plumbing & Bathrooms
01.2017 - 05.2019
- Full NZ Drivers License
- NZ Fire Arms Licence
Baking And Patisserie
M.I.T Manukau Institute of Technology
Howick College
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