VANESSA WOLMARANS
Tauranga,New Zealand
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
REGIONAL ACCOUNT / BUSINESS DEVELOPMENT MANAGER
Team Global Express
2022.11 - Current
- Developing a business development strategy focused on financial gain and customer satisfaction
- Arranging business development meetings with prospective clients, conduct research to identify new markets and customer needs.
- Promote the company's products and services addressing or predicting clients' objectives
- Preparing sales contracts ensuring adherence to rules and guidelines
- Exceeded annual sales targets by 15% through effective territory management and client relationship building
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Presented pricing proposals and negotiation strategies to the regional pricing committee, securing approval for new client contracts worth over $1 million in annual revenue
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
BUSINESS IMPROVEMENT SENIOR SPECIALIST
Toll Global Express
2021.08 - 2022.10
- Proactively investigating and analyzing processes to identify improvements to drive efficiency, reduce cost and eliminate waste
- Deriving/Delivering a plan to deliver on performance targets
- Scanning, DIFOT, Active cost model development/review, Retainers, Run/Route viability, Utilization, Stop over earning, Delivery mode (Company vs OD vs 3rd Party)
- Training, coaching and challenging process owners, use of statistical tools, devise approach and techniques to create sustainable management and measurement systems
- Support development and deployment of company framework (i.e., Toolbox, Deploy, Audit, embed)
- Building and maintaining key internal relationships to support business growth / change
- Manage multiple projects to ensure on-time delivery and quality using both internal and external resources
- Actively seeking out best practices to share and implement at various sites.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
ADMINISTRATION AND CUSTOMER SERVICE MANAGER
Toll Global Express
2020.01 - 2021.08
- Manage the financial performance of the branch (Profit and Loss), with a key focus on reducing costs and enhancing efficiencies
- Effectively engage and coordinate with sales leadership and marketing functions to establish a coordinated customer approach through consistent communication
- Health and Safety - Take an active role in identifying hazards and unsafe behaviors in the workplace
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Optimized organizational systems for payment collections, AP/AR, Accruals, Journals, Deposits, Driver DPC Payments and recordkeeping
- Assisted in designing comprehensive office budget to handle supply, labor and maintenance requirements
- Developed standard operating procedures for all administrative employees
- Evaluated employee records and productivity
- Coached new hires on company processes while managing 5 employees to achieve maximum production
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Led team of 5 staff.
PERSONAL ASSISTANT / ACCOUNTS MANAGER
Annex Group Limited
2018.04 - 2020.01
- Receptionist - meet and greet clients - manage collection process of goods, customer service, screenings and answering phone calls, emails, managing schedules and taking notes at meetings
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managing payroll and all HR related administration - listing advertisements on trade me and seek, keeping employee information up to date, MYOB weekly payment runs and pulling all reports, interviewing potential candidates, generating all new employee contracts and employment offers
- OHS audits management and preparation of documents, Incident and Accident monitoring and follow up
- Informed vendors and contractors of client project requirements to foster client satisfaction
- Worked with clients to effectively plan and coordinate logistics for special projects and events
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Liaised with key accounts to deliver targeted administrative and sales support
- 90% decrease in 60- and 90-days debtors.
MANAGING DIRECTOR
MEDwol Trading (Pty) Ltd
2017.09 - 2018.04
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results
- Drove strategic improvements to enhance operational and organizational efficiencies
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Monitored office workflow and administrative processes to keep operations running smoothly
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies
- Established personnel performance metrics to encourage efforts toward common goals
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Communicated with staff, patients and healthcare providers to encourage highest quality of service
- Provided documentation of all processes to comply with regulations and company policies
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Led team of 23.
BRANCH MANAGER
PHODISO HOME AND HOSPITAL
2015.03 - 2017.09
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
- Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation
- Assessed employee performance and developed improvement plans
- Expanded territory by effectively negotiating beneficial deals for principal product sales, distribution and service
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Developed and delivered polished sales presentations to highlight product and service quality.
PRACTICE MANAGER (MULTI-DISCIPLINARY CLINIC)
DR. GF KIRSTEN
2014.01 - 2014.12
- Ensure policies and best practices are up to industry standards and government regulations
- Establish and implement effective workplace procedures
- Hire, train and monitor administrative staff and procedures
- Organize patient records using electronic health record keeping
- Supervise daily practice operations such as billing, debt collections and occupational health and safety
- Monitor inventory for medications and medical equipment and arrange resupply
- Interact with patients and address complaints as required
- Coordinate regular staff meetings and performance reviews
- Collaborate with physicians to develop business strategies and patient services.
- Supervised team of six office personnel.
STUDENT RELATIONSHIP MANAGER
Independent Institute of Education
2010.01 - 2013.12
- Registration of new and current students on Alias, SAM, CRM and CAMS
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Managing 85 modules
- Ensuring elevated levels of productivity
- Record keeping, billing student accounts and timetabling
- Manage and co-ordinate award ceremonies
- Liaison, counsellor and relationship building role
- Act as liaison between university, parent and student
- Keeping statistics of all new and current registering students
- Manage/investigate disciplinary procedures or chair disciplinary hearings.
UNIT MANAGER / BILLINGS MANAGER
Netcare Limited
2004.08 - 2009.11
- Ensuring all contractual and tariff obligations according to NSOB are met accurately and in time to ensure cost-effective healthcare event management
- Established personnel performance metrics to encourage efforts toward common goals
- Communicated with staff, patients and healthcare providers to encourage the highest quality of service
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Ensuring elevated levels of productivity
- Monitoring of healthcare variances
- Motivation of system enhancements and adaptations
- Account analysis of private and medical aid patients
- Case Management
- Management of Healthcare and Billing Personnel Department
- Led a team of 11.
Education
Diploma - Risk Assessment And Management
Foundation For Professional Development
Pretoria, South Africa12.2007
Skills
- Problem-Solving
- Analytical Thinking
- Relationship Building
- Data Analysis
- Process Improvement
- Excellent Communication
- Task Prioritization
- Interpersonal Communication
- Logistics Coordination
- Attention to Detail
- Multitasking
- Decision-Making
- Continuous Improvement
- Adaptability
- Business Development
Certification
- Opterus - 2022
- Fire Warden Course - 2022
- Toll Group - Managing my team - 2021
- Health and Safety Training - 2021
- First Aid Training Level 1 - 2021
- Lean Process Improvement - 2021
- Maximizing Performance Training - 2009
- Emotional Intelligence Training - 2007
- Relationship Management Training - 2007
- Intermediate Excel Training - 2007
Keytransferableskills
- Client relationship management
- Commercially focused
- Staff Management and Team Leadership experience including training
- Business administration and analytics
- Experience in healthcare, logistics and freight management sector
- Supplier and contractor management
- Financial, Data, Cost and Business Analysis
- Experience in commercial contract documentation
- Ability to work unsupervised in a pressured workplace environment
- Monitoring and evaluating performance and completing annual reviews
- Ability to work well independently and as part of a team
- Excellent written and verbal communication skills to a diverse audience including key suppliers, stakeholders and staff
- A positive "can do attitude"
Contactdetails
vanessa.wolmarans@teamglobalexp.co.nz, 027 308 3061
Availability
one month notice period
Personal Information
- Nationality: South African
- Visa Status: New Zealand Resident
References
Available on request
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
REGIONAL ACCOUNT / BUSINESS DEVELOPMENT MANAGER
Team Global Express
2022.11 - Current
BUSINESS IMPROVEMENT SENIOR SPECIALIST
Toll Global Express
2021.08 - 2022.10
ADMINISTRATION AND CUSTOMER SERVICE MANAGER
Toll Global Express
2020.01 - 2021.08
PERSONAL ASSISTANT / ACCOUNTS MANAGER
Annex Group Limited
2018.04 - 2020.01
MANAGING DIRECTOR
MEDwol Trading (Pty) Ltd
2017.09 - 2018.04
BRANCH MANAGER
PHODISO HOME AND HOSPITAL
2015.03 - 2017.09
PRACTICE MANAGER (MULTI-DISCIPLINARY CLINIC)
DR. GF KIRSTEN
2014.01 - 2014.12
STUDENT RELATIONSHIP MANAGER
Independent Institute of Education
2010.01 - 2013.12
UNIT MANAGER / BILLINGS MANAGER
Netcare Limited
2004.08 - 2009.11
Diploma - Risk Assessment And Management
Foundation For Professional Development
- Opterus - 2022
- Fire Warden Course - 2022
- Toll Group - Managing my team - 2021
- Health and Safety Training - 2021
- First Aid Training Level 1 - 2021
- Lean Process Improvement - 2021
- Maximizing Performance Training - 2009
- Emotional Intelligence Training - 2007
- Relationship Management Training - 2007
- Intermediate Excel Training - 2007
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